Flight Coordinator

1 week ago

Salt Lake City, United States SkyShare Full time
Job DescriptionJob Description

About Us:

SkyShare is an Inc 5000 fastest growing aviation company in America with operation bases in Ogden and Salt Lake City, UT. We came in at #14 on Utah’s top 100 fastest-growing businesses in the state. We offer the West's premier fractional ownership program, private aircraft charters, and managed aircraft services. We also operate FBO/Fuel services at the Ogden Airport and Gnoss Field Airport in Novato, CA.

About the Role:

Fast-flying, intensely passionate, private aviation company seeks to hire a Flight Coordinator for our private aircraft and the clients who own/charter them. This position will provide immense job satisfaction for the unique individual who thrives on challenges, wants to grow, and join a fantastic team on a mission to impact the industry with a uniquely satisfying private flying experience. You could become an integral part of SkyShare’s continued, incredible success story. Our private jet company is charting to the top. You will work as an advocate of our mission and company’s values to become the most loved private jet company.

The Mission for this Position:

Are you interested in getting into Business Aviation? Do you like being around pilots, airplanes, or airports? This may be the position for you. With growth opportunities in Charter Sales, Pilot, Accounting, Maintenance, etc., we want someone who wants to grow with our company. Please have a strong work ethic, attention to detail, and an open mind to learn the different aspects of this
industry.

As a Flight Coordinator, candidates must display PASSION (for aviation and aircraft), have computer skills, and communicate well. Fully embrace our company’s mission and values to become top-of-mind in private flight in the Western United States by fully getting down with our business principles of profitable growth, client retention, world-class safety, 5-star customer service, team
leadership, professional development, and maximum joy.

Job Responsibilities:
  • Taking inbound flight requests from all clients via phone, email, or text. Ensures all booked flights are input into the scheduling system and sends itineraries for clients. Ensures focus and efficiency of scheduling.
  • Ensures that all information for each flight including catering, car rental, routing, passengers, etc, has been accurately collected
  • As customers request changes or cancellations, ensure that all data is appropriately changed or canceled and communicated to the appropriate parties in a timely manner
  • Confirm ground transportation/Catering in positions prior to departure/arrival as needed
  • Monitors the status of all planned flights and flights in progress from the point of origin to the final destination (flight following)
  • Resolve service requests, questions, or complaints and escalate as needed. Following up with owners about service issues and escalating as necessary
  • Develop a good rapport with customers, owners, and their assistants to ensure exceptional customer service is provided at all times
  • Identifies, anticipates, and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality, and maintenance issues. Advises appropriate personnel of potential/actual delays and conditions affecting the safety of flight
  • FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO
  • Facilitate open communication, team spirit, and team concepts with Company pilots, fellow coordinators, maintenance, and office personnel
  • Follow safe, efficient, and regulatory-compliant practices
  • Maintaining an upbeat and professional appearance and attitude
  • Any other requests by management

Qualifications:

  • High school diploma or equivalent
  • Minimum of 3 years of customer service or hospitality experience
  • Familiar with JetInsight or similar aviation scheduling software and the Aviation Industry is a plus, but not required

Personal/Character Requirements:

  • Deliver the WOW
  • Fueled by Passion
  • Solutions Focused
  • Team Alignment

Skills:

  • Ability to work as part of a team and independently, in a high-stress and fast-paced environment and perform multiple tasks while paying close attention to detail
  • Highly motivated and organized with excellent verbal and written communication skills
  • Proficient computer skills including Google Suites and Microsoft Office
  • Must have an energetic, friendly & outgoing personality
  • Demonstrates excellent customer service skills with all customers, owners, co-workers, and management
  • Ability to maintain strict confidentiality in all cases involving clients, client aircraft operations, and when dealing with sensitive or security issues
  • Willing to work days, nights, weekends, and holidays with on-call shifts as well

Compensation:

  • Starts at $55,000 annually
Benefits:
  • Medical benefits with partial company contribution
  • Optional dental and vision plans
  • Employer-paid life insurance
  • 401K Retirement Plan with employer match options
  • Excellent Paid Vacation/Sick Time Policies
  • Free flights on some unoccupied trips

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