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Call Center Trainer

2 months ago

Ann Arbor, United States Camis Full time
Job DescriptionJob DescriptionSalary:

Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call center services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America.

We are a diverse group of people that are unified in the belief that work can be fun, fulfilling, and flexible


The Call Center Trainer role provides support to the Call Center Training and Development Lead through facilitation of onboarding, orientation and training, updating practice and activities materials, facilitation of activities and scoring results and by being an in-classroom support for trainees.


What you'll be doing:

  • Facilitation of Orientation, New Hire Training, Cross Training and re-hire training classes
  • Self-led Training Tracking and Reporting
  • Trainee attendance management (Contact/Track Lates and Absences)
  • Assessing trainee skills and providing feedback on performance and overall fit for position
  • Troubleshooting trainee technical problems and engaging Help Desk as necessary
    • Specifically with issues agents experience regularly, e.g. software freezing or user error
  • Onboarding preparation
  • Maintain and Update Orientation Presentation and Materials
  • Trainer may be needed for other general Call Centre tasks as necessary 
  • Training and Development projects as assigned
  • Ad hoc training as necessary in the off-season
  • Reservation Agent duties as required


What you'll bring to the role:

  • You are empathetic as you help address training agents' concerns and assist them with their needs
  • You have excellent written and verbal communication skills to present training materials with clarity
  • You are personable, and some may even call you outgoing
  • Must be able to use logic and judgement to identify errors and spot trends
  • You exercise patience as you understand the trainee's needs and assist them
  • 1 year of experience as a Reservation Agent at Camis
  • Detail-oriented and organized, with well-developed time management skills


Some of our benefits:

  • Competitive compensation based on education and experience
  • Camping Reimbursements - free camping at parks we service
  • Professional Development opportunities
  • A friendly, team-based work environment that rewards you for a job well done
  • Paid training program
  • Fun employee engagement events throughout the camping season
  • 30 – 40 hrs/ week



The Details:

  • Start Date:  September 23, 2024 
  • Contract End Date: August 31, 2025
  • Successful candidates will complete 1-week paid training class
    • Week 1 - Mon - Fri 9:00am - 4:00pm
  • Our hours of operation are 7 AM - 12 AM, 7 days a week
  • Office Location: Ann Arbor, MI



Camis is committed to fostering a culture that celebrates diversity and inclusion with an intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.