Vision Patient Support Associate/ Receptionist

4 weeks ago

Orange, United States Serve the People Full time $21 - $22
Job DescriptionJob DescriptionDescription:

About Serve The People Community Health Center: Serve The People Community Health Center is a leading non-profit organization dedicated to providing comprehensive healthcare services to communities across the county. Our mission is to enhance the well-being of residents through high-quality, accessible, and equitable health care and outreach programs.

OVERVIEW:

The Front Desk PSA is responsible for providing administrative and clerical duties for the Health Center. The workflow includes responding to requests for information and assistance from patients and providers, scheduling appointments, verifying information, collecting and recording data, maintaining and updating records and files, and facilitating patient care.


Key Responsibilities:

Patient Scheduling and Registration

  • Works cooperatively with any technician to assure that the optometrist sees patients as quickly as possible.
  • Accurately schedules for the assigned optometrist, ensuring that schedule reflects appropriate clinician and effective use of clinical hours.
  • Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed.
  • Pre-registers all patients for assigned clinicians, asking and recording answers to all pre-registration questions.
  • Deletes the day’s cancellations from the computer.

Check In

  • Greets patients and visitors in a prompt, courteous, and helpful manner.
  • Attaches all appropriate paperwork such as financial assistance forms and POS reports to encounter forms.
  • Performs financial transactions at the time of the visit, including collecting all co-payments, glasses payments, and keeping a record of unpaid amounts.
  • Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical/vision records release forms.

Check Out

  • Performs financial transactions at the time of the visit, including collecting all co-payments, glasses payments, and keeping a record of unpaid amounts.
  • Accurately closes the day and balances cash bag.

Phones

  • Answered telephones, handling calls as needed and taking messages when appropriate.
  • Maintains appropriate boundaries concerning vision advice, patient triage and priority of communication to clinicians; refers calls to Vision Manager or Vision Supervisor.
  • Evaluate financial status of all patients.
  • Determine patient eligibility for appropriate programs.
  • Assist patients with enrollment applications.
  • Follow up on all pending applications to ensure enrollment process is completed.

General Agency Duties

  • Fosters an environment that promotes trust and cooperation among all staff of STP.
  • Enforces clinic policies and procedures to ensure that the principles of STP are implemented.
  • Maintains confidentiality of all patient and employee information to all except designated employees.
  • Informs CMO of matters of general interest and problem areas as such are determined or discovered.
  • Attends all STP mandatory meetings and other meetings as requested.

Customer Service

  • Participates in customer service-related issues. Adheres to the following customer service values created for STP:
  1. We continue to provide quality care and strive to continually improve.
  2. We strive to treat patients and each other with respect, courtesy and compassion.
  3. We believe that it is everyone's responsibility to identify problems, take ownership and contribute to solutions.
  4. We promote teamwork and cooperation to create an environment that maximizes efficiency and satisfaction.

We actively encourage open communication and mutual education

Other Duties

  • Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties.
  • Effectively maintains and protects the confidentiality of all medical/vision records and patient information.
  • Attend seminars and trainings to maintain current knowledge or financial programs.
  • Maintain accuracy of patient demographics and financial information in PMS.
  • Prepares for next day’s clinic.
  • Alerts Vision Manager or Vision Supervisor to needed supplies/equipment.
  • Reports any safety hazards.
  • Perform other duties as assigned.

PERSONAL/BEHAVIOR

  1. Displays cheerful demeanor and makes positive comments when on duty.
  2. Refrains from participation in harmful gossip, dysfunctional group interactions and divisive behavior.
  3. Displays courteous and professional behavior in all interactions with the public.
  4. Works cooperatively with other staff members.
  5. Displays flexibility in accepting, changing or carrying out assignments.
  6. Adheres to dress code expectations, including fragrance-free requirements.
  7. Displays sensitivity in a multicultural environment.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress.
  • Skill in making appropriate decisions to benefit patients and meet company objectives.
  • Ability to prioritize work and complete it on a timely basis with minimal supervision.
  • Ability to follow procedures.
  • Displays sensitivity in a multicultural environment.

Education and / or Experience:

  • High school diploma required or equivalent
  • Basic computer literacy
  • Electronic Medical Record system experience (ECW preferred)
  • Experience working with patient registration procedures
  • Basic knowledge of medical terminology preferred
  • Basic arithmetic skills
  • Bilingual – Spanish (prefer)
  • Optometry/Ophthalmology background (prefer)
Requirements:


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