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Customer Service Representative

2 months ago

Canton, United States Precision Strip Full time
Job DescriptionJob Description

As a Customer Service Representative, you will be responsible for developing and maintaining on-going relationships with our customers to ensure accurate and timely delivery of material.


Every day as the Customer Service Representative, you will...

• Focus on the customers relationship and serve as liaison between the customer and member's of PSI team• Communicate and respond to customer request, discrepancies, and shipping details
  • Enters, updates and maintains customer listing, specifications, customer notes, work orders and purchase order information in is accurate and correct
• Follow orders through our system to ensure timely delivery of material
  • Serve as the IATF quality expert for the plant by preparing and implementing quality procedures and guidelines and ensure proper training for associates is completed
  • Facilitate all quality audits/recertification
  • Analyze data and makes recommendations for corrective actions and continuous improvement



To thrive in this role, you must...

  • Focus on attention to detail and accuracy
  • Support others to accomplish goals
  • Communicate effectively with all levels of the organization and outside the company
  • Look for ways to continuously improve our processes
  • Action oriented to strive to meet our customer's needs

About Precision Strip

As the nation's largest toll processor, Precision Strip strives to do the exceptional every day. We are a team of collaborative problem solvers, dedicated to providing the best customer service. With our in-house engineering and technical group, we believe no problem is too big.

We offer excellent wages and benefits package including medical, dental, life and disability insurance plan, retirement plan, 401(k), paid vacation, paid holidays, and uniforms.

Precision Strip is a drug free workplace and an Equal Employment Opportunity Employer.


Applications may be completed online at www.precision-strip.com/careers.


Learn more about Precision Strip by visiting www.precision-strip.com.



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