Director of Front Office

3 months ago

Tucson, United States Hilton Full time
Job DescriptionJob Description

Scope:

Oversees, manages and coordinates the activities of team members in guest registration, bell services, concierge, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability.

Primary Responsibilities:

Ø Schedules front desk agents, concierge and bell staff and telephone services. Oversees their reviews, training and development of staff to achieve hotel service quality standards.

Ø Oversees and participates in guest registration.

Ø Motivates staff and establishes a productive working environment for hotel.

Ø Achieves budgeted revenues and expenses and maximizes profitability related to the rooms department.

Ø Assists revenue management with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met.

Ø Analyzes and generates reports and communicates information to employees and appropriate departments.

Ø Assembles, tracks and interprets financial and operational plans for the rooms department, to include the annual hotel budget.

Ø Knowledgeable of hotel property, amenities, area attractions and transportation.

Ø Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.

Ø Maintains procedures for security of monies, guest security and emergency procedures.

Ø Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.

Ø Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

Ø Provides a professional image at all times through appearance and dress.

Ø Follows company policies and procedures and is able to effectively communicate them to subordinates.

Ø Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).

Ø Conducts training classes regarding safety, security, department procedures and service guidelines.

Ø Fulfills Manager on Duty shifts.

Ø Ensures hotel is in compliance with all federal, state and local laws, including EEOC and Wage Hour laws.

Qualifications:

Education/Experience: High School diploma or equivalent and two years’ experience in Guest Services in medium to large sized hotel or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.

Certification and/or License Requirement: Alcohol awareness certification.

Skills:

Leadership skills.

Interpersonal skills.

Communication skills.

Planning and Organizational skills.

Customer service orientation.

Computer skills.

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced environment.

May be required to be on call when away from work.

Organizational Structure:

· Reports to: Hotel Manager or Director of Operations

· Subordinates: Front Office Manager, Assistant Front Office Managers, Front Office Supervisor, Front Desk Agents, , Night Audit, Telephone operators, Bell Captain, Bell Staff, Van Drivers, Concierge

· Job title also known as: Guest Services Manager, Front Office Manager

  • Director of Front Office

    3 weeks ago

    Tucson, United States Hilton Full time

    Job DescriptionJob DescriptionScope:Oversees, manages and coordinates the activities of team members in guest registration, bell services, concierge, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability.Primary Responsibilities:Ø Schedules front desk agents, concierge and bell staff and telephone services....

  • Dental Front Office

    2 months ago

    Tucson, United States AZ Dental Solutions Full time

    Job DescriptionJob DescriptionDental Front OfficeWe are searching for an experienced, outgoing and friendly Dental Front Office Team Member to join our growing practice located in Tucson, AZ. This Dental Front Office position is full time. We are looking for a minimum of 1 year Dental Front Office experience.About our office: Our office is a private general...

  • Front Office

    3 weeks ago

    Tucson, United States Northwest Medical Center Tucson Full time

    This is a full time, Front Office position working with our Endocrinology clinic located at 6130 N La Cholla Blvd Suite 240! Provides non-clinical support services to an outpatient clinic including greeting, instructing and directing patients and vis Office, Healthcare, Patient, Support

  • Front Office

    2 months ago

    Tucson, United States Northwest Medical Center Tucson Full time

    This is a Full Time, Day Shift Front Office position supporting our Physician clinics at 7890 N. Cortaro Rd ! Provides non-clinical support services to an outpatient clinic including greeting, instructing and directing patients and visitors upon entr Office, Healthcare, Business Services, Support, Patient

  • Medical Front Office

    2 months ago

    Tucson, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Front Office Manager

    3 weeks ago

    Tucson, United States Hilton Full time

    Job DescriptionJob DescriptionScope of Position:The Front Office Manager is responsible for ensuring the operation of the Front Office and night audit in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Maintains an active...

  • Front Office Manager

    2 months ago

    Tucson, United States Hilton Full time

    Job DescriptionJob DescriptionScope of Position:The Front Office Manager is responsible for ensuring the operation of the Front Office and night audit in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Maintains an active...

  • Front Office Assistant

    2 months ago

    Tucson, United States Dr.Reeferalz Full time

    Job DescriptionJob DescriptionFront office assistant/CBD sales: We are a busy Medical Marijuana Evaluation office looking for a strong sales and front office person. An individual that has strengths in sales, customer service, and time management. We are looking for full time and part time employees for our Tucson Office location (Speedway/Alvernon area). We...

  • Medical Front Office Receptionist

    3 months ago

    Tucson, United States TTF Search and Staffing Full time

    Job DescriptionJob DescriptionTTF is recruiting a Medical Front Office Receptionist for a specialty clinic in Tucson, AZ. This is a direct hire opportunity offering benefits and a competitive salary range.Candidates will primarily be responsible for checking in patients, incoming calls, scheduling appointments, patient registration, and insurance...

  • Medical Assistant

    2 weeks ago

    Tucson, United States Nextcare, Inc Full time

    NextCare Urgent Care is looking for an energetic and enthusiastic Medical Assistant / Patient Service Specialist (Medical Front Office Receptionist) that likes the challenge of a fast pace setting and working in a team environment.The Medical Assistant / Patient Service Specialist (Medical Front Office Receptionist) is a dual role of being the first point of...

  • Front Office

    3 weeks ago

    Tucson, United States Northwest Medical Center Full time

    This is a full time, Front Office position working with our Endocrinology clinic located at 6130 N La Cholla Blvd Suite 240! Provides non-clinical support services to an outpatient clinic including greeting, instructing and directing patients and visitors upon entry into the clinic. Provides a variety of scheduling, insurance, billing and office support...

  • Dental Front Office Assistant

    5 days ago

    Tucson, United States Southern Arizona Periodontics Full time

    Position Summary: Southern Arizona Periodontics is looking for a full-time Dental Front Office team member to join our team. Must be able to travel to the Central Knight office 3 days a week and the North Cool Dr location 2 days a week.  Work Schedule: Monday to Friday 07:30am to 04:30pm Why Heartland Dental? Heartland Dental believes that to...

  • Front Office Operations Supervisor

    7 days ago

    Tucson, Arizona, United States Tucson Hotel Management, LLC Full time

    Job OverviewWe are seeking a dedicated and proactive individual to take on the role of Front Office Operations Supervisor. This position is crucial in fostering an environment that guarantees friendly, efficient, and attentive service for our guests. The ideal candidate will be energetic, ethical, and possess excellent problem-solving skills, ensuring that...

  • Front Office Administrator

    4 weeks ago

    Tucson, United States McNorton Fox PLLC Full time

    Job DescriptionJob DescriptionWe are a small but fast-paced Tucson Family Law firm looking for a full-time receptionist/administrative assistant.   A successful applicant will be a warm and welcoming presence for people coming into our office, calm and helpful interacting with clients on the phones, a team player, responsible, professional, self-directed,...

  • Medical Assistant Front/Back Office

    3 months ago

    Tucson, United States Tucson Family Care LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Medical Assistant Front/Back Office to become a part of our team! You will perform routine administrative and clinical assignments to keep the medical facility running smoothly.Responsibilities:Handle all administrative duties in a timely mannerPerform routine clinical tasks to support medical...

  • Medical Assistant

    4 weeks ago

    Tucson, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Medical Assistant

    2 months ago

    Tucson, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Medical Assistant

    2 months ago

    Tucson, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Medical Assistant

    3 weeks ago

    Tucson, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Medical Assistant

    4 weeks ago

    Tucson, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...