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Receptionist

3 months ago

Little Rock, United States HoganTaylor LLP Full time
Job DescriptionJob Description

Job Summary: The Receptionist handles all in-coming calls and will generally be the first to greet clients and business associates upon arrival at the firm. Therefore the Receptionist will be expected to be professional at all times and present himself/herself in a positive way that reinforces the firm’s core values HT3.

General duties, responsibilities and expectations for this position are as follows:

  • Provide excellent customer service to incoming guests, callers, and co-workers.
  • Answer in-coming calls and route them to the appropriate party; messages will be taken only under special circumstances.
  • Maintain a thorough knowledge of the telephone system and provide training as required for relief personnel.
  • Provide backup receptionist services to other offices are required.
  • Coordinate incoming and outgoing faxes.
  • Sign for incoming and outgoing deliveries and coordinate/distribute appropriately.
  • Manage conference room calendars.
  • Maintain common areas including conference rooms and lobby to ensure a clean and tidy space.
  • Assign & maintain security access fobs for Little Rock location.
  • Various data entry as requested.
  • Various ad hoc requests to support all firm personnel.

The Receptionist will be expected to provide excellent customer service to the firm consistent with the firm’s established service standards. Additionally, the Receptionist will also be expected to:

  • Complete assigned tasks on a timely basis and develop efficient work habits
  • Maintain confidentiality of the firm
  • Maintain a pleasant, professional attitude

QUALIFICATIONS:

  • Minimum 1 year of previous experience in an office administrative role. Experience is preferred in the professional service industry.
  • Previous experience as a receptionist working with multi-line phone systems is preferred.
  • Experience with Microsoft Office products, including Windows, Word, PowerPoint and Excel.
  • Ability to multi-task and handle multiple priorities.

PHYSICAL DEMANDS:

While performing the duties of this job the employee will regularly be required to sit, stand, drive, kneel, crouch, crawl and lift and/or move up to 25 lbs.