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Position Title: Commercial Lines Account Manager
4 months ago
Job Description
Position Title: Commercial Lines Account Manager
Location/Affiliate: SDN-Amherst
Grade Level: 8
Reports To (Title): Commercial Lines & Marketing Manager
Department: Commercial Lines
Completed By (Name): Andrea Heffler
Date: February 2018
FLSA Status: Non-Exempt
Purpose: The Commercial Lines Account Manager is responsible for developing strong relationships with assigned clients and acting as the primary contact for servicing needs and policy coverage inquiries.
Scope and Direction
Area of Responsibility: Commercial Lines
Degree of Supervision Received (Minimal, Moderate or Extensive): Minimal
From (Title): Commercial Lines & Marketing Manager
Degree of Supervision Given (None, Minimal, Moderate or Extensive): None
To (Title(s)): N/A
Essential Functions: The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations.
1. Responsible for the daily servicing needs of assigned client relationships in accordance with agency standards and compliance, workflows, and associated regulations. Servicing responsibilities include renewals, providing summaries, ordering and issuing binders, certificates, policies, Auto ID cards, proposals, invoicing, and other insurance documents.
2. Identify opportunities to set appointments to conduct needs-based, consultative sales presentations and cross selling opportunities to existing clients
3. Obtain non-marketed renewal quotes from existing carriers, completing renewal processes and handle non-renewal and cancellations for cause
4. Keep abreast of insurance industry changes and communicates changes to clients and team members
5. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
6. This job description is not exhaustive. The Commercial Lines Account Manager may be required to perform other duties as assigned.
Job-Related Qualifications
Education:
Required: Associates Degree
Preferred: Bachelors Degree
Prior Experience:
Required: Years: 3+ Type: Customer Service or Account Management experience in the Insurance
industry
Preferred: Years: 5+ Type: Customer Service or Account Management experience in the Insurance
industry
Licenses or Accreditation:
Required: New York State Property/Casualty Brokers License
Preferred:
Competencies:
1. Ability to develop a knowledge and understanding of all insurance products
2. Proficient with Microsoft Office applications with the ability to learn new and existing company software; Working knowledge of insurance agency management systems including EPIC
3. Able to work independently and effectively within a team environment
4. Possess a high level of attention to detail
5. Strong organizational skills with ability to manage multiple priorities and meet assigned deadlines and goals
6. Excellent verbal, written and interpersonal skills
7. Able to effectively and efficiently work in a fast-paced environment and make sound decisions
8. Ability to present information in an effective concise manner
- Strong sales orientation and customer focused
10. Responds to requests for information in a timely and professional manner
Physical Requirements:
1. Able to regularly sit for prolonged periods of time
2. Extensive computer usage is required
3. Extensive phone usage is required
