Laboratory Reception

Laboratory Reception Job Description Summary

The Laboratory Reception is a dual functioning role, supporting both laboratory administrative tasks and reception duties. This position reports to the Medical Laboratory Manager.

Laboratory Reception Responsibilities

· Maintains a warm, welcoming, and aesthetically pleasing atmosphere.

· Welcome each patient with a warm and friendly greeting.

· Provides excellent patient experience from time of check-in to check-out.

· Confirm accurate patient demographic information, patient registration, and insurance information.

· Answer telephone calls in a timely manner and assist with call center back log to avoid long wait times for patients.

· Schedules patients follow up laboratory appointments as needed.

· Assist patients with general questions and provide them with accurate information upon request.

· Accurately receive and deliver messages.

· Ensure that laboratory documents are scanned and uploaded to patient’s charts in a timely manner.

· Performs other administrative related duties as assigned or requested.

· Demonstrating a working knowledge and understanding of the lab billing process for in-house versus send out labs based on patient’s insurance policy and lab test ordered.

· Accurately enter lab orders into EHR as directed by the provider and scan to patient chart.

· Ability to work collaboratively and communicate effectively with laboratory coordinators regarding day-to-day operations, including but not limited to ensuring correct collection and billing of in-house versus send out labs and updating on additions of or changes to MNWC lab protocols.

· Assist in monitoring the Lab User tasks in EHR to ensure all telephone encounters are completed in a timely manner.

· Contacting outside reference laboratories as needed to obtain or provide information regarding patient samples or add testing.

· Ability to prioritize & respond quickly to changing & fast-paced environment.

Teamwork and Development

· Demonstrates the ability to be proactive, supportive, and collaborative.

· Share knowledge, promote positivity, and take personal responsibility for your professional development.

· Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.

· Provide outstanding communication, documentation, education, and care to all patients.

· Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.

· Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environments.

Requirements

· High school diploma or GED

· 1 year of experience in a Medical Office setting a plus.

· Strong documentation skills.

· Excellent written and oral communication skills.

· Strong customer service skills.

· Punctuality and adherence to schedule is a must.

· Excellent problem solving and time management skills.

· Excellent telephone skills and etiquette.

· Ability to work at a computer for extended periods of time.

· Ability to thrive in a fast-paced work environment.

· Strong organizational skills and attention to detail

· Ability to handle confidential and sensitive information.

· Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.