Office Representative

1 month ago


Annapolis, United States Wayne Shoemaker - State Farm Agent Full time
Job DescriptionJob DescriptionROLE DESCRIPTION:
As an Office Representative - State Farm Agent Team Member for Wayne Shoemaker - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations
  • Help our Agency grow through customer acquisition and retention
  • Demonstrate a strong work ethic and attendance
  • Ability to be part of a Team focused environment and support meeting agency goals
  • Willingness and ability to learn, and to follow directions of Team Leaders
QUALIFICATIONS:
  • Complete 2 pre-employment assessments.
  • Maryland State Insurance licensing required.
  • Complete employment applications and pass a background check.
  • Experience managing client relationships is preferred
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • Able to effectively relate to a customer
BENEFITS:
  • Retirement 401K
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Growth potential/Opportunity for advancement
  • Learn and grow in a professional environment with an experienced and successful agency
  • Individual mentoring and development
  • Clean, safe, friendly, and positive team atmosphere



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