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Customer Account Repair Representative

3 months ago

Draper, United States MetaSource Full time
Job DescriptionJob DescriptionDescription:

Customer Account Repair Representatives play a crucial role in maintaining the accuracy and integrity of account information. This position requires a keen eye for detail, strong problem-solving skills, and the ability to adapt to changing protocols and processes.


Full Time: Monday - Friday; 7am -3:30pm

Pay: $16.00

Benefits: Medical, Dental, Vision, Paid Time Off, Wellness Program, Retirement, and more.


Responsibilities:

  • Logs into internal systems and client platforms to search for account information, viewing and verifying scanned images or account details, and confirming or correcting account numbers or other data discrepancies.
  • Communication via phone, email and internal systems.
  • Follows established work processes to ensure optimal output, quality, and downstream process integrity.
  • Stays updated on training and changes within client protocols
  • Responsible for meeting output requirements as defined by leadership, ensuring that our operations run smoothly and efficiently.
Requirements:
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
  • Strong attention to detail and accuracy in data entry and verification.
  • Ability to follow established processes and protocols consistently and efficiently.

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.