Front Desk Receptionist

1 month ago

Portage, United States Cosmetic Physician Partners Full time
Job DescriptionJob DescriptionCosmetic Physician Partners has established a chain of medical aesthetic clinics throughout the United States. Our mission is to offer exceptional leadership, support services, and an unparalleled brand experience to deliver remarkable outcomes. Our ultimate aim is to improve the quality of life for both our clients and team members.

We are looking for a Front Desk Receptionist - Check-In & Referral Coordinator to support our partner, West Michigan Plastic Surgery, in their mission to provide their patients with a comprehensive plastic surgery experience in which their total health is at the core of their treatment.

Reports to: Practice Manager
  
Job Summary: This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry.  Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists patients in the same manner.
 
Primary Job Responsibilities: 
  1. Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person or department(s).
  2. Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
  3. Notifies employees to meet visitors and directs visitors to appropriate waiting areas.
  4. Functions as referral specialist by managing all referrals that come into the office by phone or fax and ensures the collection of appropriate medical records with referring office. 
  5. Verifies with Physician that he approves referrals & then schedules appointments.
  6. Answers incoming on-line and/or phone inquiries from potential patients regrading injections, MedSpa services, cosmetic procedures, specials & events, etc.
  7. Daily  - checks the info e-mail account and distributes emails to the appropriate staff
  8. Daily – ongoing checks for incoming Leads in CRM system and responds same day to all leads per protocol.
  9. Responds to answering service messages immediately in the morning & after lunch.
  10. Acquires Auto & Workers Comp information for new patients
  11. Prints & distributes daily patient schedule to providers and Hand Therapy
  12. Daily scans documents into EMR system per patient and under correct tab
  13. Enters patient demographics into Practice Management system daily
  14. Reviews charts for the day & prepares any missing Superbills
  15. Facilitates patient flow and communicates delays with patients and clinical staff.
  16. Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
  17. Appropriately and courteously screens solicitors for relevance to organization needs.
  18. Verifies lab pick up
  19. Accepts payments in office and over the phone for patient balances
  20. Records cash payments in receipt book
  21. Takes weekly inventory counts for product per protocol
  22. Explains financial requirements to the patients or responsible parties and collects copays as required.
  23. Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
  24. Monitors medical office supplies and inventory needs, places office supply orders and oversees office equipment.
  25. Provides back up & coverage for Front Desk-Check Out position during clinic and PTO
  26. Performs other duties as assigned by physician and/or Practice Manager

Education: High school diploma or equivalent.
 
Experience: One year of experience in reception in a medical office setting.
 
Education/Certification/Licensing Requirements:
  • Prefer completion of a course in Medical Terminology.

Additional Requirements:
  • Willingness to work evenings and/or weekends as needed.
  • Wiliness to attend continuing education courses at the request of the employer.

Performance Requirements: 
Knowledge:
  1. Knowledge of medical terminology and organization services.
  2. Knowledge of staff responsibilities to accurately direct callers.
  3. Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.
  4. Knowledge of basic math and modern office procedures.
  5. EMR & Practice Management systems
Skills:
  1. Ability to use multi-line phone system, including transferring calls and paging.
  2. Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients. 
  3. Ability to use word processing software. 
  4. Ability to type a minimum of 45 WPM and operate a 10 key calculator
  5. Adequate hearing to answer phone and speak with patients.
  6. Ability to speak clearly and loudly enough to be heard by callers and patients.


Abilities:
  1. Ability to works well under pressure with minimal supervision.
  2. Ability to elicit appropriate information to route calls to the appropriate person.
  3. Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
  4. Ability to competently use Microsoft Office, and appropriate practice management software.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
 
Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.
 
Mental/Physical Requirements: (Documenting physical demands and work environment conditions ensures ADA compliance.) Either go to this link to customize and insert MGMA’s ADA Matrix for this position or, modify and use this recommended statement: “Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.”
 
 
 

Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Powered by JazzHR

InhneF7YlT

  • Front Desk Receptionist

    3 months ago

    Portage, United States Secure Dental Full time

    Job DescriptionJob DescriptionSalary: $16-18Dental ReceptionistJOB DESCRIPTIONPOSITION SUMMARYThe Dental Receptionist is the face of Secure Dental greeting patients and performing clerical tasks within the practice to support daily operations. ABOUT SECURE DENTALWe are Secure Dental, a practice focused on providing advanced dental services with state of the...

  • Part-Time Front Desk Associate

    5 days ago

    Portage, Wisconsin, United States Home Run Auto Group Full time

    Position OverviewWe are looking for a dedicated Receptionist/Cashier to join our team at Home Run Auto Group. This role is essential in providing exceptional customer service and ensuring a smooth operation at the front desk.Compensation: $15.00 per hourKey Responsibilities:Managing incoming calls and directing them appropriatelyAssisting customers with...

  • Part-Time Front Desk Associate

    5 days ago

    Portage, Wisconsin, United States Home Run Auto Group Full time

    Receptionist and Cashier Position OverviewCompensation: $15.00 per hourWe are looking for a dedicated Cashier/Receptionist who excels in customer service. The ideal candidate will be a proactive team player, possess strong communication skills, and demonstrate reliability and punctuality. Work Schedule:Monday to Friday: 4 PM - 7 PMSaturday: 8 AM - 5 PMKey...

  • Front Desk Receptionist

    1 month ago

    Portage, United States Cosmetic Physician Partners Full time

    Cosmetic Physician Partners has established a chain of medical aesthetic clinics throughout the United States. Our mission is to offer exceptional leadership, support services, and an unparalleled brand experience to deliver remarkable outcomes. Our ultimate aim is to improve the quality of life for both our clients and team members. We are looking for a...

  • Front Desk Medical

    4 weeks ago

    Portage, United States Elwood Staffing Full time

    Experienced Front Desk Medical Office in Portage, IN $15 per hour. What's in it for you? Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:Medical/ Vision/ Dental Medical, Front Desk, Healthcare, Staffing

  • Automotive Receptionist and Cashier

    6 days ago

    Portage, Wisconsin, United States Home Run Auto Group Full time

    Job Overview: Receptionist/CashierCompensation: $15.00 per hourWe are looking for a dedicated and enthusiastic Receptionist/Cashier to join our team. Customer service is our priority, and we need someone who excels in communication, is a proactive team player, and demonstrates reliability and punctuality.Work Schedule:Monday to Friday: 4 PM - 7 PMSaturday: 8...

  • Customer Service Receptionist

    7 days ago

    Portage, Wisconsin, United States Home Run Auto Group Full time

    Job Overview: Receptionist/CashierCompensation: $15.00 per hourWe are looking for a dedicated Receptionist/Cashier who excels in customer service and thrives in a team-oriented environment. The ideal candidate will demonstrate initiative, clear communication skills, and the ability to work independently while being punctual and dependable.Work...

  • Medical Office Receptionist

    6 days ago

    Portage, Indiana, United States Elwood Staffing Full time

    Position Overview:We are seeking an experienced Medical Office Receptionist to manage front desk operations in a healthcare setting. This role is essential for ensuring a smooth and efficient patient experience.Key Responsibilities:- Greet patients and visitors with professionalism and courtesy.- Manage appointment scheduling and patient inquiries.- Maintain...

  • Medical Office Receptionist

    2 weeks ago

    Portage, Indiana, United States Elwood Staffing Full time

    Position Overview:We are seeking a skilled Medical Office Receptionist to manage front desk operations in a healthcare setting. This role is essential for ensuring a smooth and efficient patient experience.Key Responsibilities:- Greet patients and visitors with professionalism and courtesy.- Manage appointment scheduling and patient inquiries.- Maintain...

  • Front Desk Agent

    3 weeks ago

    Portage, United States Homewood Suites Kalamazoo-Portage Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk

    4 weeks ago

    Portage, United States Airway Fun Center Full time

    Job DescriptionJob DescriptionDescription:We are looking for a Front Desk Customer Service Representative with superior communication skills and a great work ethic to join our team. As the Customer Service Representative, you will work directly with customers to meet their needs, answer their questions and provide support. The person in this role must also...

  • Front Desk Administrator Kalamazoo

    1 week ago

    Portage, United States Dental Dreams Full time $14 - $17

    Job DescriptionJob DescriptionDental AdministratorDental Dreams LLC desires to hire dental professionals who are passionate about their role in providing healthcare to others. Dental Administrators are a very key and integral part to dental healthcare operations and success. If you are someone who values helping others, creating, and managing workflow for...

  • Patient Care Representative

    2 months ago

    Portage, United States Secure Dental Full time

    Job DescriptionJob DescriptionSalary: $16-18Dental ReceptionistJOB DESCRIPTIONPOSITION SUMMARYThe Dental Receptionist is the face of Secure Dental greeting patients and performing clerical tasks within the practice to support daily operations. ABOUT SECURE DENTALWe are Secure Dental, a practice focused on providing advanced dental services with state of the...

  • Patient Services Representative I

    1 day ago

    Portage, United States Midwest Vision Partners Full time

    Patient Services Representative IDepartment: Clinical OperationsEmployment Type: Full TimeLocation: Portage OfficeReporting To: Todd TotzkeDescriptionGreet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information,...

  • Patient Services Representative

    3 months ago

    Portage, United States Hiemstra Optical Full time

    Job DescriptionJob DescriptionDescriptionGreet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the...

  • Patient Services Representative I

    4 days ago

    Portage, United States Midwest Vision Partners Full time

    Patient Services Representative IDepartment: Clinical Operations Employment Type: Full Time Location: Portage Office Reporting To: Todd Totzke Description Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient...

  • Veterinary Customer Service Representative

    1 week ago

    Portage, United States Community Veterinary Partners Full time

    Coyne Veterinary Center - Portage seeks customer service focused individual to join their growing reception team! The primary job for a receptionist is to exceed our clients expectations for outstanding client service while creating a warm and welcoming impression. A good receptionist is a people person who enjoys working with diverse clients and is caring,...

  • Veterinary Customer Service Representative

    3 months ago

    Portage, United States Community Veterinary Partners Full time

    Job DescriptionJob DescriptionCoyne Veterinary Center - Portage seeks customer service focused individual to join their growing reception team! The primary job for a receptionist is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A good receptionist is a “people person” who enjoys...

  • Retail Sales Associate

    3 days ago

    Portage, Indiana, United States Menards Full time

    Job Summary:Menards is seeking a highly motivated and customer-focused Retail Sales Associate to join our Front End Team. As a key member of our team, you will provide exceptional customer service, operate a cash register, and maintain a clean and organized store environment.Responsibilities:Provide a fun, fast, and friendly customer service experience at...

  • Customer Service Associate at Airway Fun Center

    2 weeks ago

    Portage, Michigan, United States Airway Fun Center Full time

    Job OverviewWe are seeking a dedicated Front Desk Customer Service Associate with exceptional communication abilities and a strong work ethic. In this role, you will engage directly with guests to fulfill their requests, address inquiries, and provide necessary assistance. The ideal candidate will possess excellent note-taking skills and demonstrate...