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Assistant General Manager
3 months ago
Objective
To lead service staff and subsequent employees of Our Client to deliver servant minded service to each guest whether choosing to dine in or carryout with us. To operate with a strong code of ethics and be an example of company's values. Assistant General Manager is to be responsible for the items below, but not limited to, based on GM discretion.
Primary Responsibilities
- Oversee and ensure the highest possible levels of Guest Service
- Weekly service audits of 5 servers and 3 hosts
- Hiring servers, hosts and guest assistants with GM approval
- Monthly training class, training materials, follow schedules and tests.
- Classroom and follow shift trainers identified with GM approval
- Training progress & recap of each individual during & after training
- Weekly schedules reviewed and posted by appropriate times; server, host, & guest assistant
- Maintains uniforms standards; server, host, & guest assistant
- Weekly service pre-shift topics presented to management team in weekly meeting
- Conducting daily, weekly and monthly server sales contests
- Maintains host stand reservation sheets and adjust as needed with seasons and holidays
- Maintains host stand menus; lunch, dinner, brunch, kids, to-go
- Maintains host stand floor charts & table flags
- Party bookings, call backs, and business development of banquet business
- Maintains and updates all side work; server, host and guest assistant
- To go bags and pizza boxes are branded appropriately
- Maintains dining room, patio, and bathroom cleanliness and sanitation
- Maintains supply on; votives, check presenters, discipline & manager's business cards
- Maintains FOH hourly labor within budgeted requirements with assistance from bar manager
We MATCH Our Candidates with the BEST Companies and Career Opportunities in the Industry...
With 30+ years' of experience, Patrice & Associates Hospitality & Recruiting Specialists is not only the LARGEST Hospitality Recruiting firm in North America, but the BEST extending beyond just Hospitality. We say we're the best because our clients are some of the top name brands in their respective industry and thry rely on us to MATCH talented leaders from entry-managers to C-Suite leaders with opportunities in their organizations.
TOP 5 Advantages YOU get with Patrice & Associates Hospitality Recruiting
1. We know openings that are not on job boards (the best usually aren't)
2. We get qualified candidates directly to the decision makers (jump the line)
3. We work for YOU for FREE as a Career Coach to find YOU the perfect career
4. We work confidentially, protecting your job while we look for new opportunities
5. You get to be part of our secure database for future exclusive opportunities
EOE - Equal Opportunity Employer
