Enrollment Technician I
3 weeks ago
Job Title: Enrollment Technician I
Client: Healthcare Insurance Company
Duration: 12 months (Contract Role)
Location: Owings Mills, MD 21117
Purpose:
- Ensure accurate and timely enrollment of members into the enrollment systems according to account contracts or service agreements.
- Coordinate with key client contacts, Sales, Underwriting, Finance, IT, and other associates from Client Plans as needed.
Essential Functions:
- 75%:
Enroll subscribers and dependents across all lines of business via fax, U.S. mail, and email. Verify enrollment status, update membership records, and resolve discrepancies, and process terminations and other enrollment events.
Complete monthly reconciliation and resolve any discrepancies. - 25%:
Coordinate with the Account Installation team to ensure member ID cards are not released until all enrollment updates are completed and audited.
Work with the Billing Technician to ensure group enrollments are processed before running the monthly bill.
Qualifications:
- Education:
High School Diploma or GED required. - Experience:
Less than one year of experience in membership enrollment, member services, billing, claims operations, and/or data analysis.
Preferred Qualifications:
- Ability to work effectively in a team environment.
- Adaptability to rapidly changing priorities.
- Understanding of client accounts, process flow diagrams, and health insurance enrollment software.
- Strong attention to detail when working with large amounts of member enrollment data.
- Proficiency in Microsoft Office, specifically Excel.
Additional Requirements:
- Must disclose any event that makes them ineligible to work on Federal health care programs.
- Ability to work effectively in a fast-paced environment with changing priorities, deadlines, and workloads.
- Must meet established deadlines and manage multiple customer service demands effectively.
- Ability to communicate positively with internal and external customers, even in challenging situations.
#ZR
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