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Mental Health Clinic Manager Unicorn

2 months ago

Fishers, United States Ellie Mental Health - 001 Full time
Job DescriptionJob DescriptionAs a Clinic Manager (unicorn) at Ellie Mental Health - Fishers, IN, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Clinic Manager will be highly compensated (salary, commissions, and bonuses) for accepting responsibility for the overall performance and operation of a clinic composed of approximately 10- 15 professional outpatient therapists. This includes hiring and recruiting fantastic, unique, and fun-loving clinicians; managing clinic performance and client satisfaction; providing training and ongoing developmental support; meeting fiscal goals; marketing clinical services and building community partnerships and referrals. You will also maintain a reasonable client caseload.

Ellie Mental Health was founded in 2015 by Erin Pash, LMFT, and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and weve made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

We Offer


  • Unique pay model with industry leading compensation
  • Comfortable, furnished offices and clinic environment
  • A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity
  • Additional benefits and perks
Reporting & Supervision


  • Clinic Manager reports to the clinic Owner
  • All clinic therapists report to Clinic Manager
Responsibilities include:


Hiring, Training, and Staff Management
  • Oversee the hiring process for all therapists at their clinic.
  • Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed
  • Assess ongoing development and training needs and conduct ongoing training as needed
  • Hold staff compassionately accountable for meeting performance expectations
  • Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed
Supervision and Consultation
  • Oversee peer consultation groups to ensure clinical excellence and align with best practices
  • Provide clinical oversight to clinics Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers
  • Participate in Clinic Director Peer Consult Group
  • Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation
Client Care
  • Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy
  • Utilize creativity in interventions to help clients achieve and exceed goals
  • Prepare and submit individual documentation for each session per company guidelines and protocol
  • Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed
Clinic Oversight
  • Collaborate with franchise owner and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency
  • Monitor and manage clinic office schedules and office supplies
  • Provide timely response to concerns raised by clients, clinicians, or external stakeholders
  • Serve as point of contact for building management related issues or concerns
Clinic Outreach, Marketing, and Networking
  • Spearhead clinics community outreach and engagement efforts, in collaboration with franchise owner and consistent with guidance from Ellie Outreach Team
  • Collaborate with Ellie Marketing Team to promote clinics online visibility
Organizational Leadership
  • Collaborate with franchise owner and Ellie Corporate Team to implement all required policies and procedures
  • Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner
Required Skills/Abilities


  • Masters Degree or higher education in mental health discipline
  • Independently licensed with a INDIANA -issued clinical practice license (e.g., LCSW, LMFT, LPCC)
  • Strong leadership, problem-solving, and executive skill sets
  • Strong working knowledge of state requirements regulating mental health practice
  • Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail
  • Working understanding of human resource principles, practices, and procedures
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to function well in a high-paced and changing environment
  • Proficient with Microsoft 365 applications
  • Adept at learning and navigating Electronic Health Record systems

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a Ellie Mental Health, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisees application process.

Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.