Patient Care Liaison for Primary Care Practice
1 month ago
As a Patient Care Liaison (PCL), you will be an important member of the health care delivery team, focusing on delivering high-quality administrative tasks in close collaboration with our clinical care teams. Experience in a medical office is preferred, but a positive, can-do attitude, a willingness to learn, and a genuine desire to help patients is even more important to us. The successful candidate must be able to multi-task under pressure and always deliver patient service with the highest level of professionalism.
The successful candidate for this full-time position will work three days per week in our Bedford clinic and two days per week in our Concord clinic. The hours are Monday - Friday from 8:00 am to 5:00 pm.
Following are some of the duties of a PCL (this is not an all-inclusive list):
- Monitor and sort EMR (Electronic Medical Record) messages to assure timely completion of messages in accordance with DMC Policies & Procedures.
- Relay results to patients including labs, imaging, and other testing.
- Helps patients obtain referrals, and refills as clinically indicated.
- Enter imaging, and lab orders under the direction of a licensed medical provider, following established DMC guidelines.
- Coordinate the scheduling of appointments at DMC and also with specialists and outside facilities.
- Communicate with patients via all patient communication platforms, according to patient preference.
- Document all patient communication appropriately using professional etiquette and technique.
- Take an active role in gaining and maintaining proficiency in Allscripts EMR system, clinic flow, and documentation standards.
- Possess high-level organizational skills and ability to multi-task and work under pressure, while presenting a calm, professional manner and positive attitude.
- Model DMC Core Values, Mission, and Vision.
- High school diploma or equivalent is required.
- One year of experience in an administrative or clinical position in a medical office is preferred.
- Knowledge of medical terminology is preferred.
We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.
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