Administrative Assistant

3 weeks ago

Belchertown, United States Window World of Western Massachusetts Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Wellness resources

Benefits/Perks
  • 401(k) with matching.
  • Health, Dental, and Vision Insurance.
  • Company-paid Life Insurance.
  • Paid time off.
  • Paid Holidays.
  • Family culture.
Company Overview
Window World is the largest exterior remodeler in the United States, and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

As an extension of our growing team, the Administrative Assistant role is very important. Every job duty is an opportunity to create the best experience a customer can have from beginning to end. We are looking for individuals who have a positive attitude while being dependable and adaptable.

Job Summary
  • The Window World Administrative Assistant role will work with customers in a variety of tasks within a customer relations management system (CRM) to schedule and coordinate appointments, record customer data, manage phone calls and correspondence (e-mail, letters, texts, etc.). The Administrative Assistant role will work with building department officials and project managers when applying for local building permits both on paper and digitally by town. Must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
Responsibilities
  • Applying for local building permits both on paper and digitally by town
  • Accurately create and update customer accounts and input records of customer interactions into CRM.
  • Follow standard operating procedures.
  • Printing, scanning and uploading documents
  • Processing project documents
  • Creating Google Sheet reports
  • Handle inbound and outbound calls using proper phone etiquette.
  • Maintain strong knowledge of products, policies, and services of the organization.
  • Resolve customer issues and timely following up with customers.
Qualifications
  • Proven experience as an administrative assistant or similar roll
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Excellent time management skills and ability to prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Self-starter with the ability to work independently as well as collaborate with team
  • Tech savvy and efficiently navigate through computer and web-based systems
  • Must have reliable transportation

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