BDC Representative

Position: BDC Representative
Employment: Full-time, hourly + commission
Location: Mesa, AZ
Start Date: ASAP

About Us:

Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients. 

Position Overview:

Courtesy Kia, a Courtesy Automotive Group dealership, is seeking a BDC Representative to join our team. You will be responsible for generating business for the service department, managing incoming service inquiries, scheduling appointments, and maintaining positive customer relationships. The ideal candidate will have excellent communication skills, a passion for customer service, and a strong understanding of automotive service processes.

Key Responsibilities:

• Minimum of 100 calls per day with commission for reaching appointment goals.
• Handle inbound service inquiries via phone, email, and online channels.
• Provide exceptional customer service by addressing customer questions and concerns.
• Maintain a positive and professional demeanor in all interactions.
• Schedule service appointments based on customer needs and service advisor availability.
• Coordinate with service advisors to ensure efficient appointment scheduling and workload distribution.
• Update and maintain customer information in the dealership's CRM system.
• Utilize the CRM system to track customer interactions and service appointments.
• Conduct follow-up calls to gather customer feedback on service experiences.
• Address any customer concerns and escalate issues to the appropriate department when necessary.

Qualifications:

• Previous experience in a customer service or coordination role, preferably in the automotive industry.
• Strong work ethic and positive attitude.
• Quick learner with the ability to adapt to changing situations.
• Ability to send emails, texts to leads, and provide top-notch customer service.
• Ability to listen and communicate effectively with customers.
• Possess knowledge of Microsoft Office.
• Proficient with notes and record-keeping.
• Valid driver's license and clean driving record.
• Willing to submit to a pre-employment drug screen and background check.

What We Have To Offer:

• Competitive compensation and uncapped commission.
• PTO and sick time.
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company-sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

Apply With Us:

If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Our interview process typically includes a phone interview, one or multiple in-person interviews, a background check, drug screening, and a driving record review. Be a part of a winning team and outstanding culture, apply with us today.

Courtesy Automotive Group is an equal opportunity employer and maintains a drug and alcohol-free workplace. We are committed to fostering an inclusive workplace where all individuals are valued, respected, and provided with equal opportunities for growth, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.