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Corporate Travel Concierge
3 months ago
ABOUT US: Where Innovation Meets Passion
Welcome to the world of John Paul, where we transform ordinary moments into extraordinary experiences. At John Paul, we're not just a company; we're a community of service-minded go-getters who believe in turning every day into an unforgettable experience for clients and colleagues alike.
Our mission? To offer the best and most valued experience in the world, creating experiences that linger in the hearts and minds of our global clientele.
Whether it’s to serve our clients, prestigious members, or amazing employees, we uphold values of service excellence and a high standard of quality for everyone.
Why join us?
John Paul is the world’s leader in premium concierge services. If you have a deep appreciation for luxury service, join us in the pursuit of excellence at John Paul where you can expect things like:
- A real open-door policy – Even though we have employees across the globe, our senior leaders have their (virtual) doors open to everyone, ready to listen and support you.
- Opportunities for growth – We’re proud to say that we’ve promoted over 20 employees to existing roles and brand new roles since 2022.
- Long-term support – The average tenure for an employee at our company is five years. In an ever-changing job market, we are proud to celebrate our employees’ longevity here.
ABOUT THE ROLE
We are seeking a highly motivated Corporate Travel Concierge to be part of our growing team. In this role, you will work on research requests that range from travel planning, event ticket sales, gift recommendations, event planning, and onsite services coordination. In this full-time position, you will work in our office located in the Dallas/Ft. Worth metropolitan area. Please note that this is not a remote position; the hourly pay is $21.63.
KEY RESPONSIBILITIES
- Conduct thorough research on lifestyle requests, including travel planning (domestically and internationally), event planning, museums and attractions, local activities, shopping and gifts, and more.
- Properly document client requests in our CRM to ensure smooth request handling and proactive servicing
- Plan, research, and book complex travel, including airfare, private car service, car rentals, hotel accommodations, fine dining, theater plays, sporting events, concerts, cruise packages, vacation packages, and more.
- As an ambassador, provide exceptional service to all clients aligned with the John Paul brand.
- Assist in creating marketing collateral to promote the concierge service to clients.
- Support our client’s brand awareness by selling local attraction tickets, merchandise swag, and order fulfillment.
- Assist with completing inventory audits for merchandise and event/attraction tickets.
- Promote collaboration with team members and management to sustain a respectful work environment.
- Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality.
- Any other duties that are needed to drive to the vision, fulfill our mission, and abide by the values of this organization
JOB TITLE REQUIREMENTS
- Two (2) years of experience as a personal assistant, concierge, or hotel front desk member preferred
- Ability to communicate effectively with clients verbally and/or in writing
- Event, travel, and party planning experience preferred
- Possess an exemplary positive attitude and passion for offering unmatched service beyond expectations.
Technological Skills
- Square or a similar POS system
- Salesforce, AirTable, or other robust CRMs
- Microsoft Office Suite (Word, Outlook, Teams, Powerpoint)
- Canva or similar graphic design software
BENEFITS, PERKS, & CULTURE ADD
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
Health and Wellness
- Healthcare, including dental and vision coverage plans
- Life insurance, short-term disability, and long-term disability
Employee Support
- Employee Assistance Program (EAP) that offers counseling, legal, debt management, and travel assistance services free of cost to our employees
- Access to a digital mental health toolkit curated by Talent and Culture and mental health professionals
Perks and Recognition
- Anniversary milestone gifts
- Concierge of the month, quarter, and year awards
- Eligible for quarterly bonus and referral bonus programs
Travel and Lifestyle Perks
- Travel-agent rates and benefits through our trusted travel partners like Hilton, Marriott, Hyatt, Hertz, National, and more
- We’re a global company. If your travels ever take you abroad, come say hello or work from one of our international offices
- Receive an IATA card with additional travel benefits and discounts
- Exclusive discounts and more through our parent company, ACCOR Hotels, and their preferred partners
- Complimentary passes to local attractions (pending availability)
- Access to even more discounts for things like technology, cell phone plans, wellness programs, sporting events, theme parks, and even grocery coupons
Diversity and Inclusion
- We host virtual and in-person events throughout the year to give you opportunities to interact with and engage with your colleagues.
- Ongoing team-building activities
- Our workplace is positive, supportive, and inclusive, and we ask all new hires to embrace that same approach.
JOIN US IN THE PURSUIT OF LUXURY EXCELLENCE
If you're someone who thrives on innovation, dreams big and loves turning challenges into triumphs, we want to hear from you. Join us at John Paul, where every day is a canvas waiting for your creative touch. Come be a part of a team that doesn't just set trends; we redefine them
EEO — We are an Equal Opportunity Employer
John Paul is committed to providing a workplace free from discrimination and harassment. We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.
Furthermore, we expect every member of the John Paul community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Persons with disabilities who may need accommodations for any part of the recruiting process are encouraged to discuss this with the Hiring Manager during contact.
VISA REQUIREMENTS
US Work Authorization is required.
