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Patient Access Specialist

5 months ago

Reedsburg, United States Reedsburg Area Medical Center Full time
Job DescriptionJob DescriptionSalary:

Our Patient Access Services is looking for someone to fill a Per Diem Patient Access Specialist position

This is a as needed position. 

This position does require full time availability for the duration of the training period.


Schedule & Shift: As needed


  • Position Summary:
    • The Patient Access Specialist arranges for the efficient and orderly registration and scheduling of patients throughout the medical center.
  • Job Relationships:
    • Reports to the Manager of Patient Access Services.
  • Primary Customer Served:
    • No direct patient care.
  • Education and Training Required:
    • High school graduate or equivalent.
  • Experience:
    • Experience working in a hospital or other medical environment is preferred.
  • Special Knowledge, Skills and Abilities:
    • Good organizational skills.
    • Good time management skills and can prioritize tasks.
    • Excellent hand written and oral communication skills, grammar, punctuation, and style. 
    • Ability to use the following equipment: personal computer, fax machine, photocopier.
    • Excellent communication skills.
    • Ability to work independently.
    • Resourceful; is aware and utilizes the resources that are available.
    • Ability to multi task and handle stressful situations in a calm manner.
    • Basic computer knowledge.
    • Excellent customer service skills.
    • Reception and/or switchboard experience.
  • Physical Requirements:
    • Physical Demands:
      • Continuously sits at a desk.
      • Frequently stands to perform tasks.
      • Occasionally lift up to 10 pounds while handling patient charts, x-rays, copier paper, etc.
      • Occasionally push/pull with up to 50 pounds when moving carts with patient charts or x-rays and maneuvering wheelchairs.
      • Occasionally climbs a 2-step stool, balances, bends below and to the knee, kneels, crouches/squats, twists and reaches overhead to access cabinets.
      • Frequently reaches in front of the body to perform tasks.
      • Occasionally uses controls/levers/knobs/switches to access charts or turn on/off equipment.
      • Continuously requires fine motor skills for operation of computer/keyboard, copier, and telephone.
      • Frequently handles objects such as pencils, staple pullers, staplers, etc. to perform duties.
    • Sight:
      • Constantly requires visual acuity with correction to 20/40 to read written and computer information.
      • Frequently requires vision of colors to perform tasks.
    • Cognition/Communication:
      • Constantly and effectively communicate with other staff, physicians, volunteers and customers using hearing skills, comprehensive speech, simple and complex writing and reading skills.
      • Frequently requires vision of colors to perform tasks.
    • Environmental Conditions:
      • Continuously works indoors.
    • Potential Hazards:
      • OSHA Blood Borne/TB Classification Class II – Occupational exposure to blood and Other Potentially Infectious Materials (OPIMs) is not reasonably expected to occur in routine performance duties.
      • Occasionally exposed to infectious diseases.
    • Psychological, Situational, Functional Factors:
      • Occasionally performs work independently under stressful situations.
      • Occasionally required to work overtime.
      • Occasionally required to manage conflict and difficult situations related to department.
      • Continuously requires using appropriate interpersonal skills when working with others.
      • Occasionally maintaining concentration while performing prolonged job tasks.
      • Consistently perform tasks with accuracy and speed.
      • Maintain flexibility in dealing with schedules, tasks and required time.