Trailer Service Shop Manager/Writer

1 week ago

Saint Paul, United States Universal Truck Service Full time $79,000 - $110,000
Job DescriptionJob Description

Job Description: Trailer Shop Service Manager/Writer

Company: Universal Truck Service

Location: New Brighton, MN

Universal Truck Service is a leading provider of truck repair and maintenance services in Roseville, Minnesota. We are currently seeking a skilled and experienced Trailer Service Shop Manager/Writer to join our team. The successful candidate will be responsible for overseeing all operations in our trailer shop, ensuring the highest level of quality, efficiency, and customer satisfaction.

Responsibilities:

  1. Shop Management:
  • Provide effective leadership and management of the trailer shop, ensuring smooth operations, adherence to schedules, and efficient resource allocation.
  • Supervise a team of technicians and support staff, providing guidance, training, and performance feedback to ensure optimal productivity and quality of work.
  • Develop and implement standard operating procedures (SOPs) to streamline shop processes and improve overall efficiency.
  • Maintain a safe and organized working environment, adhering to all relevant safety regulations and protocols.

Workload Scheduled Management:

  • Coordinate and prioritize work orders, ensuring timely completion of repairs, modifications, and custom fabrication projects.
  • Collaborate with customers, vendors, and internal stakeholders to understand project requirements, provide accurate estimates, and ensure customer satisfaction.
  • Monitor project progress, track key metrics, and report on shop performance to management.

Quality Assurance:

  • Implement and enforce rigorous quality control standards to ensure all repairs, modifications, and fabrications meet industry standards and customer expectations.
  • Conduct thorough inspections of completed work, identifying and addressing any issues or deficiencies promptly.
  • Continuously assess and improve shop processes to enhance quality, reduce waste, and optimize resource utilization.

Customer Service:

  • Interact with customers, providing exceptional service, addressing inquiries, and resolving any concerns or issues.
  • Foster positive relationships with customers, suppliers, and stakeholders to enhance business partnerships and promote repeat business.
  • Maintaining good communication on active repairs, completed repairs and incoming repairs with staff and customers.
  • Working with dispatch on pick -up and delivery of customers equipment.

Requirements:

  • Minimum of 5 years of experience in managing a fleet maintenance/trailer preferably in the trucking or automotive industry.
  • Strong knowledge of trailer repair, modification, and fabrication techniques, including welding, metalwork, electrical systems, and hydraulics.
  • Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team of technicians.
  • Proven track record of successfully managing projects, meeting deadlines, and delivering high-quality results.
  • Strong problem-solving and decision-making abilities, with a keen attention to detail.
  • Proficient in using shop management software, inventory systems, and basic computer applications.
  • Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with customers, suppliers, and team members.
  • High level of professionalism, integrity, and a commitment to providing exceptional customer service.
  • Thorough knowledge of DOT rules and regulations, along with company policies and procedures.
  • Perform other duties as assigned.
  • Maintain communication with 1st and 2nd shift foremen and facility manager.

If you are a skilled and motivated professional seeking a challenging and rewarding opportunity as a Trailer Shop Manager/ Writer, we encourage you to apply. Join our team at Universal Truck Service and contribute to our commitment to excellence in truck repair and maintenance services.

To apply, please submit your resume



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