Front Desk Clerk DoubleTree by Hilton Dublin, Ohio

1 month ago

Dublin, United States DoubleTree by Hilton Dublin, Ohio Full time
Job DescriptionJob Description


Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the DoubleTree by Hilton Dublin, Ohio.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
  • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Promptly respond to and resolve guest complaints
  • Answer telephone promptly and properly being polite, courteous, and friendly
  • Be friendly, thorough, accurate and efficient in taking reservations
  • Be friendly, thorough, accurate and efficient in performing Check-ins
  • Be friendly, thorough, accurate and efficient in performing Check-outs

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

  • Assist guests with luggage upon their arrival to and departure from the hotel
  • Use the guests’ names
  • Be knowledgeable and helpful about the local area, the hotel and hotel services
  • Handle messages, wake-up calls, mail, and faxes properly
  • Assist guests’ with laundry/dry cleaning needs
  • Know of incoming VIPs
  • Follow all applicable Company Standard Operating Procedures.
  • Perform other assignments as directed by the General Manger.
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical/developmental feedback
  • Maintain effective communication through the use of meetings, log books and bulletins
  • Be available to help other departments in emergency situations
  • Adhere to all work rules, procedures and policies established by the company including, but not
  • limited to those contained in the associate handbook.
  • Safety and Security Skills
  • Properly handle and account for keys
  • Be knowledgeable of policies regarding emergency procedures and security concerns
  • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
  • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
  • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
  • Have full understanding of franchise honors program
  • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
  • Verifies all information on reservations check-in; name, address, method of payment, etc.
  • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies accounting
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.

  • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment

Other:

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program


  • Lead Line Cook

    2 months ago

    Dublin, United States DoubleTree by Hilton Dublin, Ohio Full time

    Job DescriptionJob DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lead Line Cook for the DoubleTree by Hilton in Dublin, Ohio.Job Purpose:Prepare food items in accordance with production requirements and quality standards while maintaining a safe sanitary work...

  • Front Desk Agent

    1 month ago

    Dublin, United States Embassy Suites by Hilton Columbus D Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago

    Dublin, United States MCR Hotels Full time

    Front Desk Agent Hilton Garden Inn Dublin, 500 Metro Place North, Dublin, Ohio, United States of America Req #7219 Monday, June 24, 2024 The Front Desk Agent at the Hilton Garden Inn Dublin is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.    ESSENTIAL...

  • Front Desk Agent

    3 weeks ago

    Dublin, United States MCR Hotels Full time

    Front Desk Agent Hilton Garden Inn Dublin, 500 Metro Place North, Dublin, Ohio, United States of America Req #7653 Monday, July 29, 2024 The Front Desk Agent at the Hilton Garden Inn Dublin is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.    ESSENTIAL...

  • Front Desk Agent

    2 weeks ago

    Dublin, United States MCR Hotels Full time

    Front Desk Agent Hilton Garden Inn Dublin, 500 Metro Place North, Dublin, Ohio, United States of America Req #7761 Tuesday, August 6, 2024 The Front Desk Agent at the Hilton Garden Inn Dublin is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.    ESSENTIAL...

  • Front Desk Agent

    3 months ago

    Dublin, United States Holiday Inn Dublin-Pleasanton Full time

    Who We AreTravel is a journey. At Holiday Inn Dublin-Pleasanton, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are...

  • Hotel Front Desk

    4 months ago

    Dublin, United States TownePlace Suites by Marriott Columbus Dublin Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the TownePlace Suites Columbus Dublin, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service, greeting...

  • Hotel Front Desk

    4 months ago

    Dublin, Ohio, United States TownePlace Suites by Marriott Columbus Dublin Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the TownePlace Suites Columbus Dublin, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service, greeting...

  • Hotel Front Desk

    3 months ago

    Dublin, United States Holiday Inn Dublin-Pleasanton Full time

    Our HotelSituated off the major freeway exchange of I-580 and I-680, the Holiday Inn® Dublin, California hotel caters to the fast-paced corporate traveler while simultaneously offering the relaxing, central location great for a family getaway.Are you planning a vacation to this area? There are more than 40 award-winning wineries located in nearby Livermore...

  • Front Desk Agent

    2 weeks ago

    Dublin, United States MCR Hotels Full time

    The Front Desk Agent at the Hilton Garden Inn Dublin is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and...

  • CT Tech

    3 weeks ago

    Dublin, United States Management Business Solutions Full time

    Profession: Radiology / Cardiology Specialty: CT Tech Shift: Day 4x9-Hour (11:00 - 19:30) Job Location: Dublin, OH 43016 Description: Need to start ASAP (8/26 or 9/9 at latest) Traveler's permanent address must be greater than 100 miles from the most central facility Columbus, Ohio 43215 to be eligible to apply. Position: ARRT certified CT Tech/Rad Tech...

  • Night Auditor

    2 weeks ago

    Dublin, United States MCR Hotels Full time

    Night Auditor Hilton Garden Inn Dublin, 500 Metro Place North, Dublin, Ohio, United States of America Req #7762 Tuesday, August 6, 2024 The Night Auditor at the Hilton Garden Inn Dublin is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am)....

  • CT Tech

    2 weeks ago

    Dublin, United States Fusion HCR Full time

    Profession: Radiology / Cardiology Specialty: CT Tech Shift: Day 4x9-Hour (11:00 - 19:30) Start Date: 08/26/2024 Job Duration: 13 weeks Job Location: Dublin, OH 43016 Description: Need to start ASAP (8/26 or 9/9 at latest) Traveler's permanent address must be greater than 100 miles from the most central facility Columbus, Ohio 43215 to be eligible to...

  • Hotel Group Sales Associate

    3 months ago

    Dublin, United States Holiday Inn Dublin-Pleasanton Full time

    Our HotelSituated off the major freeway exchange of I-580 and I-680, the Holiday Inn® Dublin, California hotel caters to the fast-paced corporate traveler while simultaneously offering the relaxing, central location great for a family getaway.Business travelers rest assured knowing that the excellent fiber internet and 24-hour Business Center help keep them...

  • CT Tech – Dublin, Ohio

    3 weeks ago

    Dublin, Ohio, United States Surf Search Full time

    Profession: Radiology / CardiologySpecialty: CT TechShift: Day 4x9-Hour (11:00 - 19:30)Job Location: Dublin, OH 43016Description: Need to start ASAP (8/26 or 9/9 at latest)Traveler's permanent address must be greater than 100 miles from the most central facility Columbus, Ohio 43215 to be eligible to apply.Position: ARRT certified CT Tech/Rad Tech (CT AND...

  • Hotel Group Sales Associate

    3 months ago

    Dublin, Ohio, United States Holiday Inn Dublin-Pleasanton Full time

    Our HotelSituated off the major freeway exchange of I-580 and I-680, the Holiday Inn Dublin, California hotel caters to the fast-paced corporate traveler while simultaneously offering the relaxing, central location great for a family getaway.Business travelers rest assured knowing that the excellent fiber internet and 24-hour Business Center help keep them...

  • Patient Service Representative- Dublin Internal Medicine

    1 month ago

    Dublin, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care is seeking a Patient Service Representative for our Dublin Internal Medicine Office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working Monday-Friday 8a-5p.ESSENTIAL...

  • CT Tech

    3 weeks ago

    Dublin, United States Surf Search Full time

    Profession: Radiology / CardiologySpecialty: CT TechShift: Day 4x9-Hour (11:00 - 19:30)Job Location: Dublin, OH 43016Description: Need to start ASAP (8/26 or 9/9 at latest)Traveler's permanent address must be greater than 100 miles from the most central facility Columbus, Ohio 43215 to be eligible to apply.Position: ARRT certified CT Tech/Rad Tech (CT...

  • House Attendant

    2 months ago

    Dublin, United States Embassy Suites by Hilton Columbus D Full time

    Job Summary: Informacin disponible en espaol a continuacin. The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee...

  • Patient Service Representative- Dublin Internal Medicine

    1 month ago

    Dublin, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care is seeking a Patient Service Representative for our Dublin Internal Medicine Office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working Monday-Friday 8a-5p. ESSENTIAL...