Training & Engagement Specialist

2 weeks ago

Atlanta, United States Primecare Home Care Services Full time
Job DescriptionJob DescriptionAbout Primecare Home Care:


At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary:


As a Training and Engagement Specialist at Primecare Home Care, you will be responsible for designing, delivering, and facilitating training programs that empower our employees to excel in their roles. In addition, you will focus on fostering a positive work environment through employee recognition and engagement initiatives. Your responsibilities will include:

Responsibilities:


  • Design, develop, and maintain high quality course materials, specifically instructor-led training, as well as e-learning, performance support tools, and interactive multimedia that support diverse learning styles.
  • Identify training needs, both individual and team-based, and create tailored training modules to address specific areas of improvement.
  • Conduct quarterly training for each office location.
  • Conduct interactive training sessions to enhance customer service skills, organization knowledge, and problem-solving abilities.
  • Monitor the effectiveness of training programs and suggest adjustments to Human Resources to meet evolving customer service requirements.
  • Develop and track key performance indicators (KPIs) to measure the effectiveness of training programs and engagement initiatives.
  • Work collaboratively with subject matter experts (SMEs), stakeholders, and cross- functional teams to determine learning needs, develop learning objectives, recommend learning solutions and support execution for technical and non-technical skills development.
  • Utilize instructional design methodologies, adult learning principles, and industry best practices to create effective learner-centered experiences, including content development for large-scale corporate learning events.
  • Manage instructional design projects from inception to completion, including timeline development, resource allocation, and stakeholder communication.
  • Champion a culture of development and challenge team members to grow themselves and others.
  • Ensure recognition initiatives align with company values and promote a culture of appreciation.
  • Develop and implement a comprehensive calendar of engaging events and activities, including team-building exercises, social gatherings, wellness programs, and recognition ceremonies.
  • Coordinate logistics for events, including venue selection, catering, entertainment, and budget management.
  • Ensure events are inclusive, accessible, and aligned with the organization's values and objectives.
  • Develop and execute communication plans to promote upcoming events, initiatives, and opportunities for employee involvement.
  • Utilize various channels, including email, intranet, social media, and digital signage, to effectively reach and engage employees.
  • Design recurring customer satisfaction surveys to gauge employee satisfaction and identify areas for improvement.
  • Analyze survey results, extract insights, and prepare comprehensive reports with actionable recommendations.

Required Knowledge, Skills, Abilities and Competences:


  • Energetic, positive, supportive, encouraging and overall pleasant disposition.
  • Excellent interpersonal skills to build and maintain positive relationships.
  • Proven ability to design and develop synchronous and asynchronous training using instructional design principles, adult learning theory, and effective learning techniques.
  • Ability to prioritize multiple projects, manage production schedules, and meet deadlines.
  • Ability to work independently and as part of a team in a fast-paced and dynamic environment.
  • Proficiency in instructional design software, multimedia authoring tools, and learning management systems.
  • Strong verbal, teaching, and engaging personality skills.
  • Strong communication and presentation skills, with the ability to engage and motivate diverse audiences.
  • Analytical mindset and proficiency in gathering and analyzing data to drive decision-making.
  • Strong organizational and project management abilities to manage multiple priorities effectively.
  • Ability to adapt to changing priorities and work in a fast-paced environment.
  • Proficiency in using survey tools, data analysis software.
  • Proficiency in presentation software, such as Canva, Google Slides, or Adobe Spark.
  • Proficiency in video clipping and recording software, such as Veed, Clipchamp, or Shotcut.
  • Strong operational, critical thinking, analytical and strategic planning skills.
  • Ability to introduce change, implement new programs, and strategies and ability to maintain program performance.

Minimum Qualifications:


  • Bachelor's degree in Instructional Design, Human Resources, Communications or relevant field.
  • 3+ years experience instructional design for instructor-led, and fast paced training, eLearning development, or related role.
  • Proven experience in instructional design, curriculum development, or educational technology.
  • Proven experience in employee engagement, event planning, or related roles.

Preferred Qualification


  • Certified Professional in Learning and Performance (CPLP) credential and /or Instructional Design certification.
  • Certified Society for Human Resource Management (SHRM) professional.


  • Engagement Specialist

    3 days ago

    Atlanta, United States C Vs Pharmacy Full time

    The Engagement Specialist is responsible for telephonic outreach to and enrollment of our eligible members. Our Engagement Specialists demonstrate a highly energetic blend of salesperson, health care navigator and health plan customer support represe Engagement, Specialist, Health, Retail, Healthcare, Benefits

  • Member Engagement Specialist

    2 days ago

    Atlanta, United States YMCA Of Metro Atlanta Full time

    As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we're an...

  • Customer Experience

    7 days ago

    Atlanta, United States Primecare Home Care Services Full time

    ABOUT PRIMECARE HOME CARE: At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest...

  • Customer Experience

    2 weeks ago

    Atlanta, United States Primecare Home Care Services Full time

    Job DescriptionJob DescriptionABOUT PRIMECARE HOME CARE:At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to...

  • Customer Experience

    3 weeks ago

    Atlanta, United States Primecare Home Care Services Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off ABOUT PRIMECARE HOME CARE: At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services,...

  • Guest Engagement Specialist

    4 weeks ago

    Atlanta, United States Racetrac Petroleum, Inc. Full time

    RaceTrac Company Overview Job Description: The Guest Engagement Specialist receives and resolves guest service issues in prompt, efficient, and courteous manner. This individual provides exceptional guest service and works with other departments to provide resolutions. The Guest Engagement Specialist provides the 'WOW' guest experience, striving to turn...

  • Guest Engagement Specialist

    4 weeks ago

    Atlanta, United States RaceTrac Petroleum, Inc. Full time

    RaceTrac Company OverviewJob Description:The Guest Engagement Specialist receives and resolves guest service issues in prompt, efficient, and courteous manner. This individual provides exceptional guest service and works with other departments to provide resolutions. The Guest Engagement Specialist provides the 'WOW' guest experience, striving to turn all...

  • Training Specialist

    2 weeks ago

    Atlanta, Georgia, United States Elevance Health Full time

    Training SpecialistLocation: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.The Training Specialist is responsible for facilitating a variety of performance-based learning events that may include, but are not limited to general associate, management, sales, clinical,...

  • Social Engagement Specialist

    1 day ago

    Atlanta, United States Jimmy John's Gourmet Sandwiches Full time

    Jimmy John's is looking for a sharp Social Engagement Specialist to build the brand's communities across key social platforms. You will be responsible for day-to-day community management and shepherding the brand's social community to start conversations and identify real-time content or engagement opportunities based on trending conversations. The Social...

  • Social Engagement Specialist

    22 hours ago

    Atlanta, United States Jimmy John's Full time

    Jimmy John's is looking for a sharp Social Engagement Specialist to build the brand's communities across key social platforms. You will be responsible for day-to-day community management and shepherding the brand's social community to start conversations and identify real-time content or engagement opportunities based on trending conversations. The Social...

  • Training Specialist

    2 weeks ago

    ATLANTA, United States Elevance Health Full time

    Training Specialist Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations. The Training Specialist is responsible for facilitating a variety of performance-based learning events that may include, but are not limited to general associate, management,...

  • Training and Development Specialist

    6 days ago

    Atlanta, United States Metas Solutions Full time

    Job DescriptionJob DescriptionAbout Us:Metas Solutions is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman-Owned Small Business (WOSB/EDWOSB) with offices at StudioPlex in Atlanta's Old Fourth Ward neighborhood. Metas offers technical assistance and consultation to the federal government in the areas of public...

  • Training and Development Specialist

    5 days ago

    Atlanta, United States Metas Solutions Full time

    Job DescriptionJob DescriptionAbout Us:Metas Solutions is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman-Owned Small Business (WOSB/EDWOSB) with offices at StudioPlex in Atlanta's Old Fourth Ward neighborhood. Metas offers technical assistance and consultation to the federal government in the areas of public...

  • Member Engagement and Communications Coordinator

    1 month ago

    Atlanta, United States The Gathering Spot Full time

    Job DescriptionJob DescriptionMember Engagement and Communications CoordinatorThe Member Engagement and Communications Specialist at The Gathering Spot will play a pivotal role in enhancing our members' experience and maintaining strong, effective communication channels. This role is perfect for individuals passionate about fostering community engagement...

  • Senior Training Specialist

    2 days ago

    Atlanta, United States Oldcastle Infrastructure Full time

    Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. Were more than just a manufacturer of precast concrete, polymer concrete, or plastic products. Were a trusted and strategic partner to engineers, contractors, distributors,...

  • Senior Training Specialist

    19 hours ago

    Atlanta, United States Oldcastle Infrastructure Full time

    Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors,...

  • RealPage Training

    3 days ago

    Atlanta, United States AHP Management Corp Full time

    Job DescriptionJob DescriptionColumbia Residential is committed to advancing lives and strengthening neighborhoods. We accomplish this by creating a culture where respect, integrity, and excellence are paramount in everything we build—from the communities themselves to the relationships with the residents who call them home. If you'd like to join an...

  • RealPage Training

    4 days ago

    Atlanta, United States AHP Management Corp Full time

    Job DescriptionJob DescriptionColumbia Residential is committed to advancing lives and strengthening neighborhoods. We accomplish this by creating a culture where respect, integrity, and excellence are paramount in everything we build—from the communities themselves to the relationships with the residents who call them home. If you'd like to join an...

  • Sr. IT iQuote Training

    1 week ago

    Atlanta, United States TechDigital Corporation Full time

    JD: Reporting to the Sr Manager, IT Consumer Commercial Systems, the Senior iQuote Training & Support Specialist will work as part of a team responsible for developing and delivering training content that satisfies the learning needs of the MachONE Foundation iQuote team and all business partners across the global Consumer network, and the continued support...

  • Principal Engagement Manager

    12 hours ago

    Atlanta, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...