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Data Entry Associate

3 months ago

Aurora, United States Alarm Detection Systems Full time
Job DescriptionJob DescriptionSalary:

Job Summary:

The Data Entry Associate is responsible for processing and entering all customer data into respective software (NAV, Manitou, etc.), ensuring all data and reports are up-to-date and accurate. The Data Entry Associate must possess excellent organizational and customer service skills and maintain accuracy in their job completion. The Data Entry Associate must have a firm understanding of external and internal customer needs, Central Station Operators, and Technicians. May also be required to provide basic system training.

 

To perform this job successfully, an individual must satisfactorily perform each essential job duty. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.


Alarm Detection Systems is an EEO employer.


Company Benefits:

We believe in providing a generous, comprehensive benefits package that includes:

  • Health, dental, vision, and life insurance
  • 401(k) plan with a generous company match
  • Paid Time Off (PTO)
  • Paid Parental Leave
  • Company-paid short-term disability
  • Company events (friends and family welcome)
  • Tuition reimbursement
  • Employee discount
  • Employee assistance program
  • Work-life balance
  • Continuous professional growth
  • A fun, high-energy workplace


Essential Functions and Responsibilities:

  • Show proficiency with ADS computer programs, databases, and applications (e.g., NAV, Manitou, Microsoft Office, remote desktop services, phone systems, tablets, etc.)
  • Work with other departments to ensure the integrity of the data in monitoring software and efficient workflow between departments
  • Build, maintain, and deactivate customer accounts in the monitoring software
  • Complete cancellations of accounts in the monitoring software
  • Perform final data review on installation jobs to ensure the Central Station has everything they need to correctly and successfully monitor new systems and customers
  • Define and maintain data standards in the monitoring software with Central Station management approval
  • Complete and respond to data changes via email, phone, and web submission
  • Assist field technicians with data troubleshooting
  • Communicate with customers by phone, email, or web submission to learn about and address their needs, complaints, or other issues with products or services
  • Respond efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued
  • Engage in active listening with customers, confirming or clarifying information, and diffusing angry customers, as needed
  • Build lasting relationships with customers and other Data Entry team members based on trust and reliability
  • Utilize software, databases, scripts, and tools appropriately
  • Understand and strive to meet or exceed Data Entry metrics while providing excellent, consistent customer service
  • Make sales or recommendations for products or services that better suit customer needs
  • Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments, and actions taken
  • Take part in training and other learning opportunities to expand knowledge of company and position
  • Refer unresolved customer grievances to designated departments for further investigation
  • May be required to adjust schedule to ensure the department is covered during core business hours
  • Must be punctual and adhere to attendance standards
  • Responsible for onsite duties as assigned
  • Adhere to all company policies and procedures
  • Other duties as assigned by management


Education/Experience:

  • High School Diploma or equivalent is required
  • Previous data entry and/or customer service experience is highly preferred


Knowledge/Skills/Abilities:

  • Excellent customer service 
  • Excellent listening skills and an empathetic voice and manner
  • Excel and Word
  • Excellent in written and verbal communication 
  • Must be able to use office equipment – telephone, fax machine, all printers
  • Organized and detail-oriented
  • Ability to adapt to change
  • Computer and typing skills
  • Ability to thrive in a fast-paced environment, multitasking while keeping a focus on the customer
  • Familiarity with the products and services offered by the company


Licenses/Certifications:

  • Must obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation
  • Maintain a driver's license, maintain an insurable driving record, and be capable of driving on company assignments