Quality Assurance Specialist

2 weeks ago

Englewood, United States Alfa Dental Support, Inc. Full time
Job DescriptionJob Description

We are seeking an experienced Quality Assurance Specialist to oversee call center operations and customer service touchpoints to ensure the delivery of a high-quality service model. The Quality Assurance Specialist will be responsible for developing and implementing quality assurance processes, evaluating both call center and in-office interactions, driving continuous improvement initiatives to optimize performance.
The ideal candidate will have a strong background in call center operations, quality assurance methodologies, and data analysis, along with exceptional leadership and communication skills.

This role can is In-Person/Hybrid in our Englewood, NJ office. Remote work may be considered for the right candidate.

Who We Are

At Diamond Braces, we believe in creating a brighter future and enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer customer-centric orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’). We are committed to ensuring every individual can embrace the confidence that comes with a healthy and happy smile.

Since our founding in 2000, Diamond Braces has continued to earn the trust of thousands of clients and create better access to orthodontic care throughout the Tri-State area. We have created over 100,000 new smiles (and counting) and expanded to include multiple locations, with over 60+ Orthodontic practices providing high-quality care for our patients. Our vision is to treat patients and employees with the highest ethical standards.

Our goal for the future is to increase our footprint through underserved communities and provide quality orthodontic care for generations to come. We have become known for being one of the most experienced and affordable orthodontic providers, passionate about delivering expert care and making people smile.

What you can expect with a career at Diamond Braces:

  • Competitive salary
  • Full-Time Hours
  • Health, Dental, and Vision insurance packages
  • PTO
  • 401(k) with company match
  • Discounted orthodontic care for you and your family
  • Ample growth & advancement opportunities
  • Full-scale mentorship
  • Covered CE courses
  • Choice of convenient locations near your home

Essential Functions
  • Develop and implement quality assurance strategies and processes to maintain and improve the performance of call center operations and in-office interactions with patients
  • Design and execute quality monitoring programs to evaluate the effectiveness of customer interactions, including phone calls, chat sessions, emails, and video recordings
  • Conduct regular audits and evaluations of call center representatives’ performance, providing constructive feedback and coaching to enhance skills and adherence to quality standards, partnering closely with the Client Relations Manager to address performance deficiencies
  • Analyze metrics, trends, and customer feedback to identify areas for improvement and develop action plans to address performance gaps
  • Collaborate with the Call Center Manager to ensure alignment with quality assurance objectives and drive performance improvement initiatives
  • Establish KPI’s and quality benchmarks to measure and track the effectiveness of quality assurance efforts
  • Lead and participate in cross-functional teams to implement process improvements, training initiatives, and technology enhancements
  • Partner with our L&D and Training Teams to develop and deliver programs and workshops on quality assurance best practices, quality standards, and customer service excellence
  • Prepare and present regular reports and dashboards to senior management, highlighting key quality metrics, trends, and improvement initiatives
  • Additional responsibilities as required by management and business needs
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Quality Assurance Technician

    5 days ago

    Englewood, United States Leiters Inc Full time

    Job DescriptionJob DescriptionQuality Assurance TechnicianThis position reports to the Quality Assurance Director. The position is responsible for assuring that the drug product(s) produced or planned have the safety, identity, quality, purity & testing evidence required for compliance. Why Join Leiters Health?Are you passionate about making a real impact in...

  • Quality Assurance Engineer

    7 days ago

    Englewood, United States Insight Global Full time

    Position: Junior QA Engineer Location: 3 days onsite in Englewood, CO 80111 Rate: $25.00-30.00/hr Required Skills and Experience * Bachelor's degree in Computer Science, Telecommunications, or related field. Strong analytical skills and attention to detail. Familiarity with testing methodologies and tools. Familiarity with Linux and Networking...

  • Quality Assurance Engineer

    1 week ago

    Englewood, United States Insight Global Full time

    Position: Junior QA Engineer Location: 3 days onsite in Englewood, CO 80111 Rate: $25.00-30.00/hr Required Skills and Experience * Bachelor's degree in Computer Science, Telecommunications, or related field. Strong analytical skills and attention to detail. Familiarity with testing methodologies and tools. Familiarity with Linux and Networking Protocols...

  • Quality Assurance Engineer

    2 weeks ago

    Englewood, United States Insight Global Full time

    Position: Junior QA EngineerLocation: 3 days onsite in Englewood, CO 80111Rate: $25.00-30.00/hr Required Skills and Experience *Bachelor's degree in Computer Science, Telecommunications, or related field.Strong analytical skills and attention to detail.Familiarity with testing methodologies and tools.Familiarity with Linux and Networking ProtocolsExcellent...

  • Quality Assurance Engineer

    2 weeks ago

    Englewood, United States Insight Global Full time

    Position: Junior QA EngineerLocation: 3 days onsite in Englewood, CO 80111Rate: $25.00-30.00/hr Required Skills and Experience *Bachelor's degree in Computer Science, Telecommunications, or related field.Strong analytical skills and attention to detail.Familiarity with testing methodologies and tools.Familiarity with Linux and Networking ProtocolsExcellent...

  • Quality Assurance Engineer

    2 weeks ago

    Englewood, United States Insight Global Full time

    Position: Junior QA EngineerLocation: 3 days onsite in Englewood, CO 80111Rate: $25.00-30.00/hr Required Skills and Experience *Bachelor's degree in Computer Science, Telecommunications, or related field.Strong analytical skills and attention to detail.Familiarity with testing methodologies and tools.Familiarity with Linux and Networking ProtocolsExcellent...

  • Patient Access Specialist

    1 day ago

    Englewood, United States TalentBurst, an Inc 5000 company Full time

    Title: Admissions SpecialistHybrid 1 day in office per weekLocation: Englewood, CO (Hybird)Duration: 06 MonthsShift : 9:30 – 6:00pm MTNotes: Hire someone in next 2 weeksDescription:Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment optionsRequest placement and/or respond to...

  • R502 Specialist 1, Admissions Specialist

    3 days ago

    Englewood, United States TalentBurst Full time

    Title: Admissions Specialist Hybrid 1 day in office per week Location: Englewood, CO (Hybird) Duration: 06 MonthsShift : 9:30 - 6:00pm MT Notes: Hire someone in next 2 weeks Description: Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options Request placement and/or respond to...

  • R502 Specialist 1, Admissions Specialist

    1 day ago

    Englewood, United States TalentBurst Full time

    Title: Admissions Specialist Hybrid 1 day in office per week Location: Englewood, CO (Hybird) Duration: 06 MonthsShift : 9:30 - 6:00pm MT Notes: Hire someone in next 2 weeks Description: Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options Request placement and/or respond to...

  • Quality Engineer

    5 days ago

    Englewood, United States Plastic Molding Technology LLC Full time

    Job DescriptionJob DescriptionCompany Description:Plastic Molding Technology leverages its three strategic locations to provide engineering expertise and full-service solutions within our core capabilities of injection molding, thermoforming and extrusion. Our Centers of Excellence offer a unique customer experience within each core capability. With...

  • Accounting Specialist

    3 weeks ago

    Englewood, United States Creative Financial Staffing Full time

    Join a dynamic team as an Accounting Specialist and embark on a journey to redefine the landscape of professional services! About the Company: This engineering firm in Englewood is dedicated to fostering personal and professional growth. They are looking to add an Accounting Specialist to their team, and offer: competitive salary 401k match health...

  • Accounting Specialist

    5 days ago

    Englewood, United States Creative Financial Staffing Full time

    Join a dynamic team as an Accounting Specialist and embark on a journey to redefine the landscape of professional services! About the Company: This engineering firm in Englewood is dedicated to fostering personal and professional growth. They are looking to add an Accounting Specialist to their team, and offer: competitive salary 401k match health insurance...

  • Environmental Health And Safety Specialist

    7 days ago

    Englewood, United States Volt Workforce Solutions Full time

    Looking for your next Career? - Apply Today! Volt is NOW HIRING an Environmental Health and Safety Specialist in Englewood, Co. This successful candidate will have 3+ years of Industrial Environmental Health and Safety experience with OSHA certifications. Compensation: $75k Annual *Pay range offered to a successful candidate will be based on several...

  • Environmental Health and Safety Specialist

    5 days ago

    Englewood, United States Volt Full time

    Looking for your next Career? - Apply Today! Volt is NOW HIRING an Environmental Health and Safety Specialist in Englewood, Co. This successful candidate will have 3+ years of Industrial Environmental Health and Safety experience with OSHA certifications. Compensation: $75k Annual * Pay range offered to a successful candidate will be based on several...

  • Lead Quality Control Technician

    2 weeks ago

    Englewood, United States Rainbow Research Optics Full time

    Job DescriptionJob DescriptionSalary: $22-$25 Hourly DOERainbow Research Optics, LLC. (RROL) is a Custom Optics Manufacturer located in Centennial, CO. We have been providing high quality optics to the defense, medical, commercial and laser markets for over 20 years. RROL is currently seeking applicants for a Quality Control Lead. The successful candidate...

  • Collection Specialist

    3 weeks ago

    Englewood, United States Res-Care, Inc. Full time

    Our Company Amerita Overview Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Collection Specialist to join our Revenue Cycle Management (RCM) team as we grow to be one of the top home infusion providers in the country. The Collection Specialist will report to the Collection Manager and work in our Centennial, CO...

  • Collection Specialist

    3 weeks ago

    Englewood, United States Res-Care, Inc. Full time

    Our Company Amerita Overview Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Collection Specialist to join our Revenue Cycle Management (RCM) team as we grow to be one of the top home infusion providers in the country. The Collection Specialist will report to the Collection Manager and work in our Centennial, CO...

  • Collection Specialist

    3 weeks ago

    Englewood, United States Res-Care, Inc. Full time

    Our Company Amerita Overview Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Collection Specialist to join our Revenue Cycle Management (RCM) team as we grow to be one of the top home infusion providers in the country. As a core member of the Collection team, you will be responsible for a broad range of collection...

  • Collection Specialist

    3 weeks ago

    Englewood, United States Res-Care, Inc. Full time

    Our Company Amerita Overview Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Collection Specialist to join our Revenue Cycle Management (RCM) team as we grow to be one of the top home infusion providers in the country. The Collection Specialist will report to the Collection Manager and work in our Centennial, CO...

  • Compressor Automation Specialist

    6 days ago

    Englewood, United States Applied Control Full time

    Take control of your career at Applied Control!About Us:At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique...