Student Support Specialist
1 week ago
Job Title: Student Support Specialist
Employment Type: Full Time, 40 hours/week
Reports to: Customer Care Manager
FLSA Status: Non-Exempt
Who We Are
LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20+ events and providing financial education to thousands around the nation, we do just that.
We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company
Opportunity
LIFE SURGE is seeking a passionate Student Support Specialist, who desires to help and encourage others. This person will play a crucial role in ensuring the satisfaction and success of our users. They will be responsible for providing timely and effective support to address inquiries, resolve issues, and enhance the overall user experience on our platform. Serving as the primary point of contact for users, demonstrating exceptional communication skills, they will utilize communication tools such as calls, texts, and live chats to help students succeed in their learning journey.
Essential Duties
Proactively welcome new students and take them through an exceptional admissions experience
Passionately deliver prompt and professional response to students via phone, email, text chat, live chat and other appropriate communication means
Troubleshoot, evaluate, resolve, and triage calls and support issues per company guidelines
Support all student access to applicable platforms including Online Student Communities and online student classes
Provide support activity, including resetting of passwords, software setup and internet connectivity
Support online classroom components including; Event management, recordings, instructor support
Provide feedback regarding the quality of online instructor delivery
Input data into student support tracking systems or CRM relative to online education and student support
Support reporting requests for management, and continuously seek opportunities to enhance customer support processes and procedures to improve efficiency and effectiveness.
Support management via online classroom as it pertains to online education operations topics
Deliver software training to online instructors as needed
Qualifications
- Work-related experience required in the areas of customer service, contact centers, customer support and database administration
- Computer proficiency, including Windows PC, Internet Navigation, CRM Experience (HubSpot, etc.), Microsoft Office products
- Excellent oral and written communication skills required (answering phones, monitoring/supporting virtual classrooms, answering emails and responding to verbal requests)
Additional Requirements
- A desire to support students and apply critical thinking to resolve their issues
- Must be very detail-oriented, able to handle multiple tasks simultaneously and able to adapt to shifting priorities
- Adjust hours based on market needs
- Maintain a friendly and professional demeanor
- Entry level knowledge in computer hardware and software technology
Job Benefits
Health, Dental, Vision, Life, Holiday and Paid Time Off.
Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.
LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.
Powered by JazzHR
FQKzqTUAD5
-
Information Technology Specialist II
1 week ago
Palmetto, United States Longwood University Full timeYou are viewing a preview of this job. Log in or register to view more details about this job. Under the general direction of the IT Business Management Section, PMO Director, Information Technology Manager I, the IT Specialist II is responsible for providing a variety of expert-level, project management services to the Division’s project teams and senior...
-
Bilingual (Spanish) Compliance Specialist
2 weeks ago
Palmetto, United States It Works Full timeJob DescriptionJob DescriptionSalary: It Works! Compliance SpecialistThis is a hybrid position requiring 3 days in the Palmetto, Florida office/2-days remote. Candidates must be local or relocate to be considered for this role.* All applicants must be authorized to work in the US as we currently do not sponsor employment.RESPONSIBILITIES:The Compliance...
-
Bilingual (Spanish) Chargeback Specialist
1 week ago
Palmetto, United States It Works Full timeJob DescriptionJob DescriptionSalary: It Works! Chargeback SpecialistThis is a hybrid position requiring 3 days in the Palmetto, Florida office/2-days remote. Candidates must be local or relocate to be considered for this role.* All applicants must be authorized to work in the US as we currently do not sponsor employment.The Chargeback Specialist is...
-
Web Content Specialist
1 week ago
Palmetto, United States It Works Full timeJob DescriptionJob DescriptionSalary: It Works! Web Content SpecialistThis is a hybrid position requiring 3 days in the Palmetto, Florida office/2-days remote. Candidates must be local or relocate to be considered for this role.* All applicants must be authorized to work in the US as we currently do not sponsor employment.RESPONSIBILITIES:This role is...
-
PR / Communications Specialist
2 weeks ago
Palmetto, United States Life Surge Full timeJob DescriptionJob DescriptionJob Title: Public Relations/Communications Specialist Employment Type: Full Time, 40 hours/week Reports to: PR and Communications Manager FLSA Status: Non-Exempt Who We Are: LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing...
-
Trade Brand Sales Advisor
1 week ago
Palmetto, United States Life Surge Full timeJob DescriptionJob DescriptionTitle: Trade Brand Sales AdvisorEmployment Type: 1099 Contractor Who We AreLIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact...
-
Trade Brand Sales Advisor
3 days ago
Palmetto, United States Life Surge Full timeJob DescriptionJob DescriptionTitle: Trade Brand Sales AdvisorEmployment Type: 1099 Contractor Who We AreLIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact...
-
Lead Teacher
2 weeks ago
Palmetto, United States Lutheran Services Florida Full time#nowhiring Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for a talented Lead Teacher who wants to make an impact in the lives of children and families. Purpose & Impact: The Lead Teacher is responsible for day-to-day management of the teaching staff and curriculum...
-
Welding Engineer
1 week ago
Palmetto, United States Air Products Full timeAt Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world....
-
Welding Engineer
1 week ago
Palmetto, United States CareerBuilder Full timeAt Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world....
-
Boxing Coach
2 weeks ago
Palmetto Bay, United States Box IQ Fitness + Knowledge Full timePosition Overview: We are currently seeking a passionate and experienced Boxing Instructor to join our team. As a Boxing Instructor, you will lead dynamic and engaging boxing classes that cater to individuals of all fitness levels. You'll motivate and inspire our members to push their limits, improve their technique, and achieve their fitness goals while...