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Mortgage Loan Originator
3 months ago
Are you interested in growing your career with a local financial institution where you can utilize your experience and grow professionally? State Bank Financial is seeking a Mortgage Loan Officer/Branch Manager who is serious about growing a portfolio of business as well as managing our Marshfield location. If you are a leader and enjoy providing a high level of customer service to help others achieve their financial goals, this is the career opportunity you’ve been waiting for
Position Summary
The Mortgage Loan Originator (MLO)/Branch Manager is responsible for the origination of mortgage loans and the growth and management of the retail office. The MLO/Branch Manager will develop a strong referral network for business development. The position is accountable for loan, deposit, and revenue growth. The MLO/Branch Manager will manage the more complex financial solutions and transactions and act as lead relationship manager for our Concierge customers.
Additionally, the MLO/Branch Manager will represent the bank in the community through active involvement in community affairs and participate in the marketing of all bank products and services.
Essential Job Functions
- Provides guidance and expertise in the daily operations of the branch. Promotes teamwork and interdepartmental cooperation. Analyzes situations, identifies problems, and evaluates courses of action. Ensures the highest level of customer satisfaction according to our Culture of CARE.
- Solicit and develop loans including but not limited to residential real estate, new construction, HELOC, consumer fixed real estate, and consumer goods loans.
- Develop a continuous pipeline of loans through internal and external sources by actively working with the commercial, retail, and investment areas.
- Conduct business development activities which include establishing relationships with real estate brokers and builders.
- Responsible for staff scheduling needed to maintain excellent customer service, for proper opening and closing of the branch, security, physical controls, and maintenance of the facility including equipment, supply inventory, control and individual accountability of cash and negotiable items, and timely completion of management reports.
- Responsible for managing resources and staff, developing, and attaining sales goals, delivering customer service, and growing the location’s revenues. This position will also be responsible for expanding the relationship along with targeting new customers and prospects to ensure branch growth.
- Drives all aspects of the Retail sales and service process for the branch location. Develops daily and weekly branch sales plans. Promotes, explains, and sells retail and business banking products. Backup Tellers and Universal Bankers for new accounts and answering phones.
- Trains and supervises branch associates. Assigns, directs, coordinates, and reviews work performed. Develops associates to their highest potential by identifying areas for improvement, coaching, training, and correcting performance. Conducts timely performance appraisals. Holds associates accountable for their performance, attitude, and behavior.
- Attends community events, volunteers, and serves the Branch’s community while continuing to grow visibility within the market. Actively participate in business development activities for the purpose of attracting additional profitable business for the Bank.
- Assists in maintaining and has working knowledge of the Business Continuity Plan for branch.
- Updates knowledge and develops professionally on a continuing basis with Director of Retail Banking approval/awareness. Researches and performs work on special projects as assigned by Director of Retail Banking. Participates in internal and external training and development opportunities as required.
- Other job-related duties may be necessary to fulfill the responsibilities of this position.
Software/Technology
Personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet / intranet, and other bank specific software. Utilizes a variety of office equipment including computer printer, calculator, fax/scanner/copier, and multi-line telephone.
Education and Experience
Associate or bachelor’s degree preferred, and/or three years previous banking and customer service/sales related experience.
Other Skills and Abilities
- One-three years of prior mortgage lending experience required; bachelor’s or associate degree preferred.
- NMLS certification, or ability to be certified.
- Valid driver’s license.
- Established relationships with the local community and in job-related organizations.
- Strong working knowledge of MS Office products; ability to effectively utilize State Bank Financial operating systems.
- Must possess ability to maintain the integrity of highly confidential customer and Bank information; legible handwriting; effective problem-solving skills.
- Must have ability to be bonded to obtain Notary certification.
Culture of CARE
Communication: Shares information, expresses ideas so they are understood, listens actively to information presented by others, keeps all parties informed
Associate Experience: Associate regularly treats co-associates with Respect and Integrity, is a Champion of excellence in their work, and has an attitude of Humility (RICH).
Recognition & Development: Seeks new challenges and increased responsibility, seeks and participates in learning and development opportunities, recognizes co-associates for their contributions.
External Customer Experience: We gain insights into our customer needs by identifying opportunities; build and/or deliver solutions that meet or exceed customer expectations; establish and maintain customer relationship.
Working Conditions
Work is performed largely in an office environment, during normal business hours. Deadline pressure is an integral part of the job. Regular mental and visual concentration for computer usage and reading/assimilating complex and technical compliance information is required. Position will alternate between walking, sitting, standing, stooping, bending, and occasional lifting up to 15 pounds of office supplies and/or documents throughout work shift.
Employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential functions” of the position, with or without reasonable accommodation.