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Retail Sales Representative
4 months ago
- Drives the retail customer experience through management of the sales process, display inventory, lead funnel, sales campaigns, and customer interaction in collaboration with marketing and outside sales representatives
- Locates develops, and maintains new prospects and existing customers for new and used equipment through customer-facing activity and technology-based solutions
- Prepares and communicates machine pricing, finance options, and sales/rental agreements independently and in collaboration with outside sales representatives
- Supports the Holt sales initiatives through account management, cold calling, influencing walk-in customers, and deal management from initiation to close
- Influences customer purchasing decisions by emphasizing features and benefits through the use of Caterpillar’s value proposition
- Demonstrates BCP inventory through the use of showroom displays, marketing tools, websites, and literature
- Performs job requirements at various Holt facilities as well as off-site locations including customer offices, job sites, and neutral meeting spaces
- Provides legendary customer service for internal and external customers
- Meets and exceeds individual and department goals for selling, quoting, customer satisfaction results, and prospecting on a monthly basis
- Maintains detailed sales activity within Holt Cat’s CRM tool (Sales Link)
- Manages sales order workflow and documentation through COTI
- Requires regular and punctual employee attendance
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Performs other duties as assigned
- Knowledge of construction and rental industry equipment
- Knowledge of basic operation and applications for Caterpillar, Non-Cat Products, and Attachments
- Knowledge of all shipping and receiving for all machines and attachments for operations
- Knowledge of merchandising programs with HOLT and Cat Finance
- Knowledge of business accounting principles
- Excellent oral and written communication skills
- Exceptional organizational, time management, and multi-tasking skills
- Intermediate computer and related software applications skills
- Advanced MS Office Suite skills with Excel, PowerPoint, and Word
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to interact with tact and courtesy and maintain a professional manner
- The ability to read and understand information and ideas presented in writing
- The ability to listen to and understand information and ideas presented through spoken words and sentences
- High school diploma or equivalent required, Bachelor’s degree in related field preferred
- Minimum of two years of work-related experience and skills relevant to the position
- Bilingual preferred
- Valid Driver’s license required
- None
- Extensive travel within the assigned region may be required
- This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets,
- This role frequently communicates with others and must be able to exchange accurate information in these situations
- Occasionally moves materials or equipment weighing up to 10 lb
- Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
- Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
- Regularly works indoors in environmentally controlled conditions
- Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
- Frequently works at a fast pace with unscheduled interruptions