Call Center Representative
1 month ago
United Texas Credit Union is looking for a call center representative to join our team in our San Antonio office. This person will drive member satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a member-first mindset and aims to deliver high-quality service in every member interaction.
Responsibilities:
- Manage inbound member communications - Answer incoming calls and emails to address member questions, requests and issues.
- Consult on member success - Advise members on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to members is accurate, up-to-date and strategic.
- Track interactions in CRM - Record member interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- Bachelor’s degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting members with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
Our employees are both challenged and rewarded daily. If you have a genuine desire to help others, you would be a great fit We are driven to hire and retain people dedicated to delivering outstanding member service. We currently employ over 65 professionals in numerous fields of expertise. We offer a competitive pay and benefits package, ongoing training and development, and a work environment that exemplifies our “T.E.A.M.” core values. If you’re ready to join our team, we strongly encourage you to apply online and upload your resume.
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