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Health Navigator
2 months ago
At Numinus ...Healing Happens Here Join our team and play an integral role in helping individuals achieve mental wellness. Numinus Wellness is a growing mental health practice with multiple outpatient clinics that provides advanced, cutting-edge psychedelic drug therapies. As well as Transcranial Magnetic Stimulation (TMS), individualized therapy including holistic approaches, medical management services and more. Numinus also has an esteemed team of medical professionals dedicated to the clinical research in the use of psychedelic-assisted psychotherapy. This research is changing the future of how we treat mental illnesses. It’s pretty exciting here at Numinus and we’d love for you to join our team
Numinus Wellness values diversity and strives to create an inclusive work environment. We respect and celebrate individuals for their differences and encourage applicants from all backgrounds to apply.
- Answering and navigating the delegation of calls with a warm and supportive tone, while following corresponding protocols
- Schedule new and current patient appointments for multiple providers and offices.
- Navigating multiple Insurance portals to determine Insurance eligibility and suggesting options that at with In their Insurance network.
- Identifies and captures the chief client concern, preferences, and details to help the clinic team understand clients concerns prior to their first appointment and notate within the clients’ chart.
- Demonstrates strong communication and problem-solving skills, promoting strengths of providers and clinics.
- Coordinates and communicates next steps with the client to ensure the client has a seamless experience.
- Deliver detailed messages to appropriate personnel or clinic support staff timely to ensure optimum client experience.
- Works closely with the Numinus team, which includes support staff, doctors, nurses, therapists/counsellors, and administrators to achieve best possible outcomes.
- Effectively communicate through our in-office channels.
- Professional, courteous, empathetic tone on calls and when communicating to the team.
- A problem solver, able to think outside the box while following crucial policies and procedures.
- Ability to understand and communicate to clients, the different treatment options offered by Numinus, utilizing tools and resources to become a subject matter expert.
- Orients clients to the various steps along their wellness journey
- Provides layperson-friendly description of the overall care path and plan.
- Summarizes all policies and procedures (e.g., informed consent, confidentiality, clinic policies and procedures).
- Adhere to all HIPPA compliance guidelines and regulations.
- Accurately maintain client data in the EMR
- Processes referrals and other client correspondence upon receipt from providers, follows the client collection policies and adheres to accounts receivable policies.
- Maintain a professional level of customer service in a fast-paced environment.
