Online Software Support Specialist

4 weeks ago


San Jose, United States eTrigue Full time
Job DescriptionJob Description

We are seeking a sharp, tech savvy, service oriented “Support Services Specialist” to work onsite in our Silicon Valley site at eTrigue. www.etrigue.com

The qualified candidate will have demonstrated past excellence in customer service, is comfortable in a teaching and training role, and will have experience with, or be capable to grasp very quickly, lead generation, email concepts, tracking, light html, search engine marketing and SEO, and can create, coordinate, and execute ongoing lead generation and online programs. This is a great opportunity for a recent College Graduate, or person with some work experience in a fast-paced environment. You work as part of a team, reporting to the Manager, Customer Success. eTrigue is a private, profitable company, and has been serving customers worldwide including start-ups ramping first revenue to Fortune 500 companies. We work in a really hot market: Marketing Automation - with companies like salesforce.com, Marketo, Eloqua already going public.

Support Services responsibilities:

  • Provide outstanding customer service to future and existing clients and partners
  • Coordinate the setup and deployment of new client accounts
  • Conduct initial and ongoing training and support to clients and partners
  • Provide first level troubleshooting and support services for clients
  • Demonstrate a thorough knowledge of the eTrigue Platform and standard practices
  • Assist with list development and list management
  • Assume an active role in developing and enhancing product features
  • Clearly and effectively communicate status of issues with clients and management, in writing and verbally
  • Contribute to a positive and cohesive team

Requirements:

  • Technically inclined, digitally savvy
  • Outstanding people/customer service/phone skills
  • Excellent written and verbal communication skills
  • A logic-minded approach to problem solving
  • Familiarity with WebEx or other online collaboration
  • Thrive in a fast-paced, constantly changing environment
  • Excellent attention to detail; highly organized
  • Strong MS Excel, Word, PPT a must; light html a bonus

Qualifications:

  • Work toward, or completed college degree - ideally B.A. or B.S. degree in marketing, business, computer science, web development, or related area
  • 1+ years in customer service or related role
  • Detail oriented
  • Ability to work under pressure
  • Work independently and as part of several teams
  • Develop solutions, take direction from clients and internal staff
  • Ability to focus and maintain level head in busy environment
  • Ambitious, energetic, optimistic and sense of humor

This is a full-time position and comes with salary, benefits, healthcare, 401K, Profit Sharing Plan and PTO. Offsite, temporary and service organizations are not being considered for this position. Please apply online for consideration with this job posting, or at www.etrigue.com/careers

Powered by JazzHR

oa5tJh



  • San Jose, United States eTrigue Full time

    We are seeking a sharp, tech savvy, service oriented "Support Services Specialist" to work onsite in our Silicon Valley site at eTrigue. www.etrigue.com The qualified candidate will have demonstrated past excellence in customer service, is comfortable in a teaching and training role, and will have experience with, or be capable to grasp very quickly, lead...


  • San Jose, United States eTrigue Full time

    We are seeking a sharp, tech savvy, service oriented "Support Services Specialist" to work onsite in our Silicon Valley site at eTrigue. www.etrigue.com The qualified candidate will have demonstrated past excellence in customer service, is comfortable in a teaching and training role, and will have experience with, or be capable to grasp very quickly, lead...

  • Online JMP

    4 weeks ago


    San Jose, United States TeacherOn.com Part time

    I am looking to learn JMP software, DOE studies etcLevel: Beginner Gender Preference: NoneMeeting options: Available online - via skype etc.


  • San Jose, United States AMS.NET Full time

    Job DescriptionJob DescriptionNetwork Support Specialist - Livermore, CA We are currently searching for an experienced Network Support Specialist to join our technical Support team. The ideal candidate will have significant experience with WAN/LAN, VPN, Enterprise Wireless and other networking technologies. We are looking for someone who is motivated,...

  • Online JMP

    4 weeks ago


    San Jose, California, United States TeacherOn Full time

    I am looking to learn JMP software, DOE studies etcLevel: Beginner Gender Preference: NoneMeeting options: Available online - via skype etc.


  • San Jose, United States Nidek Inc Full time

    **GENERAL ** We are looking for a skilled Customer Support Specialist to join our customer service team. As a Customer Support Specialist, your expertise in customer service and order processing will be instrumental in delivering exceptional service and driving customer satisfaction. You will be key liaison for customers and internal sales representatives...


  • San Jose, United States Quatrro Business Support Services Full time

    PURPOSE OF THE JOB: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not...


  • San Jose, United States Quatrro Business Support Services Full time

    Purpose of the Job: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not...


  • San Jose, United States F. Hoffmann-La Roche AG Full time

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding peoples varied h Support Specialist, Support, Continuous Improvement, Specialist, Healthcare, Solutions, Technology

  • Support Specialist

    3 weeks ago


    San Jose, United States Mental Health Systems, Inc. Full time

    Job DescriptionJob DescriptionMHS is a non-profit organization whose mission is to improve people’s lives and instill hope by providing cost-effective community-based mental health, drug and alcohol recovery, and housing services. We continually seek new and improved ways of serving our clients and communities. MHS is an essential business. JOB...

  • Support Specialist

    2 weeks ago


    San Jose, United States Mental Health Systems, Inc. Full time

    Job DescriptionJob DescriptionMHS is a non-profit organization whose mission is to improve people’s lives and instill hope by providing cost-effective community-based mental health, drug and alcohol recovery, and housing services. We continually seek new and improved ways of serving our clients and communities. MHS is an essential business. JOB...


  • San Jose, United States Tata Consultancy Services Full time

    Setup and configuration of all MAC OS system Support Macs, PCs, IOS devices, network equipment, and related peripherals Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met. Assist in the new hire on-boarding and offboarding processes: equipment deploys,...


  • San Jose, United States IBM Full time

    Introduction A Technology Sales Specialist role (what we internally call a, 'Brand Sales Specialist') within IBM storage means co-creating with clients and colleagues in one of the most trusted, respected and awarded teams in its space. When clients want cyber resiliency they think of IBM Storage. A career with us gives you exceptional sales exposure to the...


  • San Jose, United States Smartsheet Full time

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...


  • San Diego, United States Vets Hired Full time

    About the job Software Support Consultant About the role: Working from home, you will be the main point of contact for support queries raised by our clients using our EDI software package. You will need to apply initiative to ensure that any challenges and or problems are efficiently solved by using company resources. The prime responsibility for this role...


  • San Diego, United States Vets Hired Full time

    About the job Software Support Consultant About the role: Working from home, you will be the main point of contact for support queries raised by our clients using our EDI software package. You will need to apply initiative to ensure that any challenges and or problems are efficiently solved by using company resources. The prime responsibility for this role...

  • Sr. Software Engineer

    3 weeks ago


    San Jose, United States Align Technology Full time

    About this opportunity Align is looking for a Sr. Software Engineer in San Jose, CA. This role will be part of a culture that is helping to improve lives every day through digital dentistry. The Sr. Software Engineer should have exceptional skills with software development, 3D and C++ programming. In this role, you will… As a part of larger Product...

  • IT Support Specialist

    4 weeks ago


    San Diego, California, United States San Diego State University Research Foundation Full time

    Overview: The salary range for this position is $22.50 - $25.50 per hour depending upon qualifications and is non-negotiable.    The mission of San Diego State University Global Campus is “to be a world leader in delivering innovative educational experiences to all learners, expanding opportunity and transforming lives. Our programs and technologies...

  • Sr GIS Specialist

    2 weeks ago


    San Jose, United States Talent Space Full time

    Talent Space is looking for a Sr. GIS Specialist for out client in San Jose, CA. This is a fulltime direct hire opportunity. Candidates required to work Hybrid schedule. Under the general direction of the Geographic Information Systems (GIS) Supervisor or GIS Manager, the Senior GIS Specialist may act as technical lead, perform more complex tasks of utility...

  • Sr GIS Specialist

    3 days ago


    San Jose, United States Talent Space Full time

    Talent Space is looking for a Sr. GIS Specialist for out client in San Jose, CA. This is a fulltime direct hire opportunity. Candidates required to work Hybrid schedule. Under the general direction of the Geographic Information Systems (GIS) Supervisor or GIS Manager, the Senior GIS Specialist may act as technical lead, perform more complex tasks of utility...