It Support Engineer
2 months ago
Through Core BTS Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title).Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with Core BTS.
Job Description:
- We are looking for a competent IT Support Engineer to provide fast and useful technical assistance. You will answer queries on basic technical issues and offer advice to solve them
- An excellent IT Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and able to operate in a chaotic environment.
- The goal is to create value for end users that will help preserve the departments reputation and business.
- Excellent Customer Service skills a must.
- Minimum of 3 years direct experience as an IT Support Engineer
- Day to day IT support of applications and technologies for a fast-paced environment
- Maintaining inventory and asset tracking of all hardware
- Strong technical, analytical, and troubleshooting skills with a genuine desire to help resolve problems
- Excellent communication skills both written and verbal. Must be able to interface with all team members (technical and non-technical)
- Self-motivated with outstanding organization and attention to detail
- Proven experience working in group projects
- Availability after normal business hours may be required.
Skills and Competences:
- Experience in Office 365 environment, including:
- SharePoint: creation of sites and user management
- Teams: general support (connectivity, use cases, )
- Exchange Online: managing mailboxes, distribution groups,
- OneDrive: user training and support
- Administration in Azure AD, AD, Office 365.
- Basic DNS/DHCP understanding in a Windows environment.
- Basic understanding of networking and TCP/IP protocols (LAN/WAN)
- Writing clear and concise (end-user) documentation
- Proven experience in Windows 10 / 11 configuration and troubleshooting
- Experience with SCCM and/or Intune.
- Troubleshoot hardware issues.
- Experience in ticketing-based support system (ServiceNow)
- Fluent in English.
- Self-steering and independent work ethic
- Problem solver
- Highly motivated
- A can-do attitude.
- Ability to troubleshoot software and hardware issues remotely.
- Balancing work-life to accommodate different time zones.
- Basic GPO experience is a plus
- Basic Linux (Ubuntu) experience is a plus.
- Basic VMWare, AWS or Azure administration experience is a plus.
- Must have the ability to work well under pressure and meet stringent deadlines
- Excellent interpersonal independently and team skills
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