It Support Engineer

2 months ago


Herndon, United States ST Engineering iDirect Full time
Job DescriptionJob Description

Through Core BTS Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title).Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with Core BTS.

Job Description:

  • We are looking for a competent IT Support Engineer to provide fast and useful technical assistance. You will answer queries on basic technical issues and offer advice to solve them
  • An excellent IT Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and able to operate in a chaotic environment.
  • The goal is to create value for end users that will help preserve the departments reputation and business.
  • Excellent Customer Service skills a must.
  • Minimum of 3 years direct experience as an IT Support Engineer
  • Day to day IT support of applications and technologies for a fast-paced environment
  • Maintaining inventory and asset tracking of all hardware
  • Strong technical, analytical, and troubleshooting skills with a genuine desire to help resolve problems
  • Excellent communication skills both written and verbal. Must be able to interface with all team members (technical and non-technical)
  • Self-motivated with outstanding organization and attention to detail
  • Proven experience working in group projects
  • Availability after normal business hours may be required.

Skills and Competences:

  • Experience in Office 365 environment, including:
  • SharePoint: creation of sites and user management
  • Teams: general support (connectivity, use cases, )
  • Exchange Online: managing mailboxes, distribution groups,
  • OneDrive: user training and support
  • Administration in Azure AD, AD, Office 365.
  • Basic DNS/DHCP understanding in a Windows environment.
  • Basic understanding of networking and TCP/IP protocols (LAN/WAN)
  • Writing clear and concise (end-user) documentation
  • Proven experience in Windows 10 / 11 configuration and troubleshooting
  • Experience with SCCM and/or Intune.
  • Troubleshoot hardware issues.
  • Experience in ticketing-based support system (ServiceNow)
  • Fluent in English.
  • Self-steering and independent work ethic
  • Problem solver
  • Highly motivated
  • A can-do attitude.
  • Ability to troubleshoot software and hardware issues remotely.
  • Balancing work-life to accommodate different time zones.
  • Basic GPO experience is a plus
  • Basic Linux (Ubuntu) experience is a plus.
  • Basic VMWare, AWS or Azure administration experience is a plus.
  • Must have the ability to work well under pressure and meet stringent deadlines
  • Excellent interpersonal independently and team skills




  • Herndon, Virginia, United States ALTA IT Services Full time

    Job Summary:ALTA IT Services is seeking a highly skilled Linux Systems Engineer to join our team. As a Linux Systems Engineer, you will be responsible for installing, configuring, and maintaining various technical equipment, including server components and software, managing virtual servers, and integrating automation processes.Responsibilities:Technical...


  • Herndon, Virginia, United States ALTA IT Services Full time

    Job DescriptionALTA IT Services is seeking a highly skilled Senior Linux Engineer to join our team. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our Linux-based systems.Key Responsibilities:System Administration: Install, configure, and maintain various technical equipment, including server...


  • Herndon, Virginia, United States ALTA IT Services Full time

    Job Summary:ALTA IT Services is seeking a highly skilled Linux Systems Engineer to join our team. As a Linux Systems Engineer, you will be responsible for installing, configuring, and maintaining various technical equipment, including server components and software, managing virtual servers, and integrating automation processes.Key Responsibilities:Technical...


  • Herndon, United States ALTA IT Services Full time

    DevOps / Automation Engineer TS/SCI clearance required Herndon, VA – onsite 4-6 hours a day $180-200K Core Qualifications: Primary need today is someone who is able to interface with the Principal Systems Architect on Tier 4 / complex issues and interact with an OCONUS/UK based software development team on active operations and maintenance work...


  • Herndon, United States ALTA IT Services Full time

    Linux Systems Engineer TS/SCI clearance required Herndon, VA – onsite 4-6 hours a day Responsibilities: • Install, configure, and maintain various technical equipment, including server components and software, manage virtual servers and integrate automation processes • Supervise performance of systems and troubleshoot hardware and software...


  • Herndon, Virginia, United States ALTA IT Services Full time

    Job Summary:ALTA IT Services is seeking a highly skilled Linux Systems Engineer to join our team. As a Linux Systems Engineer, you will be responsible for installing, configuring, and maintaining various technical equipment, including server components and software, managing virtual servers, and integrating automation processes.Key Responsibilities:Technical...


  • Herndon, Virginia, United States ALTA IT Services Full time

    Job Summary:ALTA IT Services is seeking a highly skilled Linux Systems Engineer to join our team. As a Linux Systems Engineer, you will be responsible for installing, configuring, and maintaining various technical equipment, including server components and software, managing virtual servers, and integrating automation processes.Responsibilities:Technical...


  • Herndon, United States IT Excel Full time

    We are looking for a Sr.Automation Quality Assurance Engineer/ Business Analyst who is willing to mentor people and train the Quality Assurance and Business Analyst professionals. Willing to learn and enhance their skills.REQUIRED SKILLS - Should have worked as a Quality Assurance/ Business Analyst Professional Should be familiar with the entire Software...


  • Herndon, Virginia, United States IT Excel Full time

    We are looking for a Sr.Automation Quality Assurance Engineer/ Business Analyst who is willing to mentor people and train the Quality Assurance and Business Analyst professionals. Willing to learn and enhance their skills.REQUIRED SKILLS Should have worked as a Quality Assurance/ Business Analyst Professional Should be familiar with the entire Software...


  • Herndon, United States Mergen IT Full time

    Your future duties and responsibilities• Design implement and maintain advanced automated test scripts using UFT Selenium and Cucumber BDD.• Work with Business customers to develop Gherkin scripts that will be input to Cucumber automation scripts.• Responsible for ensuring the timely and high-quality release of software products to our clients.•...


  • Herndon, Virginia, United States Mergen IT Full time

    Your future duties and responsibilities Design implement and maintain advanced automated test scripts using UFT Selenium and Cucumber BDD. Work with Business customers to develop Gherkin scripts that will be input to Cucumber automation scripts. Responsible for ensuring the timely and high-quality release of software products to our clients. Develop and...


  • Herndon, United States Amazon Web Services, Inc. Full time

    Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations?This is an exciting opportunity to use the latest cloud computing technologies...


  • Herndon, United States Connvertex Technologies Inc. Full time

    Job DescriptionJob DescriptionPosition Name: Lead Productions Support EngineerLocation: Reston, VA (Hybrid)Term: Contract to HireJob Description: PURPOSE: Performs complex analysis, design, development, automated unit and integration testing, and debugging of computer software ranging from operating system architecture integration and software design to...


  • Herndon, United States Pexip Full time

    Job DescriptionJob DescriptionSalary: Do you want to be part of a team that constantly challenges the boundaries of what is possible with video technology?  At Pexip, you will work with people who are dedicated to creating seamless and secure video communication across technology platforms. We deliver solutions to the most socially critical organizations...


  • Herndon, United States Pexip Full time

    Job DescriptionJob DescriptionSalary: Do you want to be part of a team that constantly challenges the boundaries of what is possible with video technology?  At Pexip, you will work with people who are dedicated to creating seamless and secure video communication across technology platforms. We deliver solutions to the most socially critical organizations...


  • Herndon, United States Amazon Development Center U.S., Inc. Full time

    Would you enjoy diving deep into, operating, and improving some of the largest software systems humanity has ever built? Do the challenges that come of driving technical, business, and cultural change to improve the reliability, performance, and efficiency excite you?The AWS Managed Operations (MO) organization was founded in April 2023, with the objective...


  • Herndon, United States Disability Solutions Full time

    Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Jr. Software Tester

    3 months ago


    Herndon, Virginia, United States IT Excel Full time

    RELOCATION IS A MUST AND 4 WEEKS MANDATORY IN-PERSON TRAINING IN RESTON VATitle Jr. Business Analyst/ Jr. QA Analyst/ Jr. QA TesterDescription WE ARE LOOKING FOR FRESH GRADUATES FOR QA and Pharmaceutical Validation POSITIONS.Location VAClient Sites anywhere within USA. Candidates must be willing to relocate anywhere within USA for their projects.ClientsWe...

  • NOC Support Engineer

    1 month ago


    Herndon, United States L2T, LLC Full time

    OverviewL2T, LLC is a fast-growing, high-tech company based out of Northern Virginia. We invest in the future, and we want to invest in you. We will take your technical passion and offer you growth opportunities through leadership, training, conferences, and mentorship that only comes from working with a group of passionate, like-minded individuals. Join our...

  • NOC Support Engineer

    2 weeks ago


    Herndon, United States L2T, LLC Full time

    Overview: L2T, LLC is a fast-growing, high-tech company based out of Northern Virginia. We invest in the future, and we want to invest in you. We will take your technical passion and offer you growth opportunities through leadership, training, conferences, and mentorship that only comes from working with a group of passionate, like-minded individuals. Join...