Regional Practice Manager

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

What’s Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally? 

• Do you have a passion for helping others achieve Better Health? 

• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day

that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Regional Practice Manager (remote from home/extensive local travel)

THE OPPORTUNITY

This is an exciting opportunity to shape the continued development of our care model and drive the expansion and build-out of our Primary Care Physician Clinic platform. We are looking for a dynamic, experienced healthcare delivery leader who loves motivating others and thrives on fast-paced change. The Regional Practice Manager will lead our current primary care physician clinics within North Alabama and be the primary driver of continued expansion. This position oversees clinics in the Alabama area (base preferred Mobile, AL) and involves extensive local travel.

Position Objective:

The Regional Practice Manager will possess a high level of understanding of how to lead physicians and care teams in a value-based healthcare delivery environment as well as traditional Medicare and commercial payor environments. The Regional Practice Manager will partner with our VIPcare clinic teams along with the broader Better Health Group team to deliver on our purpose.  This key team leader collaborates with other team leaders to understand their challenges and needs and then develops and implements thoughtful programs and solutions. The Regional Practice Manager will work closely with our physicians to implement our core healthcare delivery strategies, as well as manage daily clinic operations and drive our expansion efforts.  The role operates in a fast-paced, engaging environment. 

KEY RESPONSIBILITIES

• Leadership: Develop and maintain a successful platform - people, process, and technology - to deliver on our culture and purpose
• Team Building:  Recruit, develop, train, and motivate a best-in-class care team
• Results: Guide, coach and drive the team to meet and exceed our goals 
• Collaboration:  Collaborate effectively with other functional team leaders and physicians
• Vision:  Know our business, our industry, and our care model and meaningfully contribute to shaping the future of healthcare  
• Manage a market of affiliate providers in partnership with the Director of Provider Operations 
• Oversee and manage the time, schedule, goals, and performance of the designated market Provider Ops Team
  • Facilitate at least biweekly 1:1 meetings with each Team Member and report on discussed performance, goals, and objectives to the Director of Provider Ops monthly
  • Actively develop goals and objectives with Team Members and measure quarterly performance based on the actual completion/accomplishment of these goals
  • Escalate Team Member relations issues to Team Resources

• Maintain relationships with the designated market medical office teams
• Lead and facilitate team building within their market
• Foster positive relationships within all Better Health Group departments
• Manage the relationships of the health plan partners and vendors in their respective market
• Lead internal Team meetings (reporting to the central office or remotely as applicable)
• Expected to facilitate training and performance coaching to all designated market team members
• Responsible to participate in interviews and make decisions regarding new hires
• Responsible to lead conversations around promotions and bonus recommendations with the Director of Provider Ops
• Escalating corrective action and cause for termination actions to the Director of Provider Operations and Sr. Director of Team Resources
• Set standing meetings with the Director of Provider Ops to discuss market and team performance as well as personal and professional goals
• Soliticit leads from existing relationships and potential affiliate Providers for Better Health Group within their respective market 
• Be prepared to assume the responsibility of the delivery and presentation of monthly Provider Packets including: notices and updates, financial information, scorecards, and all in-office program documents
• Create and distribute weekly email updates on respective market program progress to the market Team
• Required monthly facilitation of Provider Packet Role Practice meeting via video conference
• Expected travel to Tampa for monthly Provider Ops leadership meeting (*to exclude panhandle)
• Expected travel, participation and occasional planning of quarterly to Tampa HQ to attend Team “All Hands” meeting (*to exclude panhandle)
• Expected attendance and active participation twice annually, to attend the “Bootcamp” training forum (anticipated weeknight or weekend)
• Responsible for overseeing and tracking the progress of the following programs (Regional Managers may also be responsible for the actual delivery, presentation, and scheduled embedded support of these programs as applicable per region):
  • Membership Roster
    • Assisting the medical office in the identification of members to be scheduled for appointments
  • Quality Program
    • Accessing various office EMRs to review upcoming schedule
    • Accessing proprietary portal to download and print forms for the clinic to distribute to members upon visit
      • Ensuring the accuracy of form information
  • HEDIS Part C
    • Gap reports (ie: data mining relevant to appointments, referrals, etc.)
    • Assist with closing identified HEDIS gaps and achieving specified Star measures
    • Work with the medical office to assist with scheduling of care gap vendor events (ie. EyePODS)
  • HEDIS Part D
    • Working in accordance with the Health Services Call Center and medical office teams to ensure medication adherence
  • PODS (as applicable)
    • Work with the medical office team to assist in scheduling members for preventative diagnostic screening in accordance with Tampa HQ 
  • Complex Care Management Report
    • Responsible for utilizing research and investigative skills to assist medical offices with admission management, utilization management and preventative care outreach to high risk members 
    • Discussions with offices regarding Advance Care Program
  • Facilitate video conferences between medical offices and applicable department Team Members
• Responsible for reviewing the recap reports from designated market Team for tracking support provided to the medical offices and identifying follow-up items for medical office team to carry-out during non-coverage days
• Readily available to support Team and assigned offices via phone, email, etc. on days not reporting to those offices
• Available on weeknights and weekends during peak seasons to provide support or attend events as the need arises
• Able to navigate Project Management software to include:
• Responsible to travel with Team members to their designated Providers to present and set expectations for performance improvement plans
• Additional duties as assigned

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in business administration, healthcare administration, or related field required; Master’s Degree preferred
• Minimum of 3 years of proven successful team leadership and management experience in a healthcare environment
• Primary care and value-based health care (i.e., managed care) experience is a plus
• Experience in leading a multi-site or regional organization
• Experience working in a fast-growth, fast-paced environment
• Demonstrated excellent project management, new program implementation, quality improvement, and organizational skills
• Demonstrated excellent analytical, written, and oral communication skills

Physical Requirements:

• Ability to sit for extended periods of time
• Ability to bend, stoop, kneel, squat, twist, reach, and pull
• Ability to operate a motor vehicle

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments

COMPENSATION & BENEFITS

We offer a compensation and comprehensive benefits package:

• Competitive base salary
• Medical, dental, vision, disability, and life
• 401k, with employer match
• Paid time off
• Paid holidays

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