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Domestic Violence Resident Assistant-2nd Shif
2 months ago
JOB SUMMARY
Position Title: Domestic Violence Resident Assistant
Program: Domestic Violence Services (DVS)
Classification: Non-Exempt/Full Time
DUTIES AND RESPONSIBITIES
- Front Office: Screen/greet visitors and answer the telephone in a warm and professional manner in accordance with DVS policies and procedures. Help manage cleanliness and organization of the Safe House office area.
- Hotline: Answer crisis hotline and text line calls. Provide support, safety planning, options, and referrals for services to DV survivors. Complete hotline forms/intakes and program exists. Perform conflict checks.
- Communication/Compliance: Communicate essential information to other team members in appropriate logs. Accurately record client information and services, and all other required data in client database per funder and DVS requirements.
- Client Service: Assist residents with requests for personal items, transportation, food, and any other emergent/basic needs. Provide consistent and trauma-informed emotional support.
- Teamwork: Be an enthusiastic member of the Safe House team. Provide the required holiday and on-call Safe House coverage per DVS policies.
*Perform other job-related duties as requested by supervisor.
EDUCATION/EXPERIENCE REQUIREMENTS
- H. S. Diploma or the equivalent required.
- Associate’s degree in the social sciences preferred.
- 2 years of customer/client services experience preferred.
- Bilingual skills, English and Spanish, are strongly preferred.
- General proficiency in Microsoft Office programs and web-based applications.
- Strong written and verbal communications skills.
- Ability to remain calm in busy and stressful situations.
- Desire to participate in a supportive, empowering culture that celebrates diversity.
**Please see attached for full job description**
WE Values our Team by uniting our employees with the mission. WE offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:
- Sign-on Bonus
- Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
- Generous number of PTO Days banked annually
- Paid Parental Leave
- Tuition Reimbursement
- Employer- Assisted First Time Homebuyer Program
Equal Employment Opportunity
CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
