Program Manager-Enterprise IT Support

1 month ago

Quantico, United States Interactive Process Technology LLC Full time
Job DescriptionJob Description

Program Manager, Enterprise IT Support                                                             

Quantico, VA

 

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

 

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals.  We are looking for:

  • Smart people with a passion for technology
  • Ability to solve challenging business problems
  • Self-directed professionals
  • Hunger to continually learn and grow

*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.

Position Responsibilities:

  • Provide management, direction, decision making, administration, quality assurance and leadership for the Enterprise Information Technology Support Services team
  • Provide oversight of program deliverables to ensure a successful delivery
  • Create and maintain information technology project plans that communicates tasks, milestone dates, status, and resource allocation
  • Support the development of internal and external briefings inclusive of program execution reviews, and executive meetings
  • Provide a summary of all project milestones and their anticipated completion dates; data on cumulative funding and expenditure rates and status
  • Participate in customer meetings, effectively communicating program status and request clarification on issues when needed
  • Coordinate the compilation of program documentation inclusive of Standard Operating Procedures (SOPs), work instructions, management plans, and directives
  • Work with highly technical teams to develop Enterprise IT solutions, report status and assist with other support tasks
  • Actively engage with functional support teams to ensure customer requirements are met
  • Ability to effectively communicate and manage staff work allocations and assignment progress to meet deadlines
  • Other duties as required
  • Occasional travel within CONUS may be required

 

Requirements:

  • Bachelor's degree or higher desired in a related field (Computer Science, Information Technology, Business, Management)
  • 10+ years project/program management experience, managing technology and programs and projects of similar scope and complexity directly supporting DoD organizations (Air Force preferred)
  • Experience managing technology projects in an Agile delivery methodology
  • Strong analysis skills, with the ability to identify and improve documentation to support operations and technical teams
  • Experience performing internal process audits; monitor/track corrective actions; monitor process implementation; perform process checks on internal procedures; review contract deliverables
  • Prior leadership experience, managing direct reports, as well as functional staff and subcontractors
  • Proven customer service experience or experience as a customer service representative
  • Excellent verbal and written communication skills, with the ability to succinctly communicate ideas
  • Familiarity with DoD Cybersecurity documentation and the DoD Risk Management Framework (RMF) requirements and processes
  • Active Project Management Institute (PMI) Project Management Professional or PMI Program Management Professional (PgMP®) Certification, or DAWIA Level III Program Management (PM)
  • DoD Level II/III certification (Sec+, etc.) desired
  • Possession of an ITIL v3 Intermediate Level Certification or ITIL v4 Managing Professional Certification equivalent is desired
  • Active Security clearance

  IPTA is an Equal Opportunity/Affirmative Action employer.  We are committed to providing equal employment opportunity to all qualified employees and applicants for employment.  The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law.  We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.

Our employees have diverse backgrounds, skills and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.  


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