Office Manager

3 weeks ago

Rapid City, United States Specialty Dental Brands Full time
Job DescriptionJob DescriptionDescription:

At Rapid City Orthodontics, we’re looking for an Office Manager / Front Office Patient Experience Specialist who will be the cornerstone of our office operations. This role is pivotal as the primary point of contact for employees and patients, ensuring a seamless experience for all.


Responsibilities:

  • Oversee Office Operations: Manage daily activities and productivity of all office staff, ensuring adherence to deadlines and practice standards.
  • Enhance Employee Experience: Drive employee satisfaction and retention through effective communication, teamwork initiatives, and sound employee relations practices.
  • Staff Development: Identify training needs and work with leadership to implement development programs that align with practice and individual goals.
  • Resolve Issues: Address and resolve problems that arise with team members and patients, ensuring a positive resolution.
  • Communication Management: Handle telephone calls and emails from patients and professional providers professionally and efficiently.
  • Office Inventory Management: Monitor and manage office supplies and coordinate with our ordering team
  • HR Responsibilities: Assist with hiring, onboarding, and terminations.
  • Office Maintenance: Arrange for maintenance services to ensure a clean and safe working environment.
  • Reporting and Improvement: Report office progress to the executive team and collaborate on strategies to enhance operations, procedures, and productivity.
  • Versatility: Gain familiarity with every role in the office, balancing duties between office management and front desk responsibilities.


If you’re looking for a rewarding career with a supportive team and opportunities for growth, we invite you to apply. No dental experience is required—we will provide comprehensive training to the right candidate.

Requirements:

Requirements:

  • Exceptional Communication: Strong verbal and written communication skills, with the ability to engage with patients and staff effectively.
  • Welcoming Attitude: Friendly and committed to making patients feel valued and at ease.
  • Problem-Solving Skills: Adept at addressing and resolving issues efficiently.
  • Reliability: Dependable and consistent in all responsibilities.
  • Confidence: Poised and self-assured in handling various tasks and challenges.
  • Multitasking Ability: Capable of managing multiple responsibilities simultaneously.
  • Strong Work Ethic: Demonstrates integrity, dedication, and a strong sense of personal responsibility.

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