Automotive Service Manager
4 weeks ago
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Automotive Service Manager
At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
The Midas Automotive Service Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and the growth of existing and new business. In addition, the Store Manager owns overall operations regarding cost control, inventory management, environmental compliance, and, most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.
We are looking for a seasoned manager who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.
Automotive Service Manager Responsibilities
As a Midas Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
- Recruit, hire, train, motivate, evaluate, schedule and coach employees
- Deliver exceptional customer service while listening to and consulting customers
- Following up with customers, services requested, estimated completion times, etc.
- Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts
- Deliver and discuss pricing estimates with customers as well as promote shop service specials
- Lead, manage, and train team while keeping in tune with our companys vision, purpose, core values, and employee creed.
- Oversee all sales, accounting, and clerical functions from Service Advisors
- Oversee technicians inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
- Maintain inventory counts
- Responsible for any inventory losses
- Overall cleanliness and organization of the facility, including environmental compliance
- Employees payroll; record keeping of hours and scheduling
- Updating and submitting daily sales reports to Corporate
- A minimum of 2 years of store or service manager experience
- General automotive knowledge
- Excellent customer service disposition
- Good communication skills
- Strong POS computer and Internet skills
- Leadership ability
- Team building skills
- Ability to work a flexible retail schedule, including weekends, evenings, and holidays
- Valid drivers license
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