Director of Customer Experience

2 weeks ago


Boise, United States Syringa Networks LLC Full time
Job DescriptionJob DescriptionDescription:

We're on the lookout for an inspiring Director of Customer Experience who will be the architect of our Customer Experience organization. This role is for a visionary leader who understands the intricate balance between customer service and customer success and is ready to champion both reactive support and proactive customer engagement strategies.


Key Responsibilities:

  • Create and lead the Customer Experience organization, encompassing customer service and customer success teams.
  • Develop and execute a comprehensive customer experience strategy that includes both reactive support mechanisms and proactive customer engagement.
  • Champion the implementation of best practices in customer success, drawing from industry certifications and contemporary trends.
  • Leverage project management skills to drive initiatives that enhance customer satisfaction and retention.
  • Lead, mentor, and scale a high-performing team dedicated to delivering exceptional customer experiences.
  • Collaborate cross-functionally to integrate customer feedback into product development and business strategies.
  • Drive continuous improvement by analyzing customer interactions, addressing pain points, and implementing feedback loops.
Requirements:

Qualifications:

  • Proven experience in customer success and service, ideally within a technology or telecommunications environment.
  • Strong project management skills with the ability to execute and deliver on complex customer experience initiatives.
  • Exceptional leadership capabilities with a track record of building and guiding diverse teams.
  • Holder of Certified Customer Success Manager (CCSM) Level 2 and/or Level 1 certifications, or equivalent.
  • Strategic mindset with the ability to balance short-term needs and long-term customer success goals.
  • Outstanding communication skills, with the ability to engage and influence at all levels within an organization.
  • A customer-first approach, with the ability to foster a culture that anticipates and responds proactively to customer needs.

What We Offer:

  • The chance to build and shape a new Customer Experience organization in a company committed to our customers.
  • A leadership role with the scope to make significant impact across the business.
  • A supportive, dynamic work environment that fosters innovation, collaboration, and continuous learning.
  • Competitive salary and benefits package, including opportunities for professional development and growth.

If you are a passionate Customer Experience advocate with a desire to build a world-class customer-centric team, we would love to hear from you. Join us at Syringa Networks, where your expertise will fuel our collective success and help our customers reach new heights.



  • Boise, United States State of Idaho Full time

    Primary policy advisor to the Superintendent and State Board of Education members on issues related to supporting tribal students across Idaho. - Serve as Idaho state governments education representative with our tribal partners. - Facilitate strate Education, Director, Program, Experience


  • BOISE, United States Albertsons Companies, Inc. Full time

    The Director of Specialty Care is responsible for developing, implementing, communicating, and monitoring specialty care programs specific to therapeutic categories and conditions with strategic value to Albertsons Companies Specialty Care. The Direc Director, Pharmacy, Patient Care, Skills, Customer Service, Operations, Grocery, Healthcare


  • Boise, United States Albertsons Companies Full time

    The Director of Specialty Care is responsible for developing, implementing, communicating, and monitoring specialty care programs specific to therapeutic categories and conditions with strategic value to Albertsons Companies Specialty Care. The Direc Director, Pharmacy, Patient Care, Skills, Customer Service, Operations, Grocery, Healthcare

  • Director of Development

    Found in: beBee jobs US - 2 weeks ago


    Boise, Idaho, United States Riverstone International School Full time

    Riverstone International School is seeking to hire Director of Development who will be responsible for establishing and implementing annual and long-range development strategies for the school that are consistent with the strategic plan and school's enrollment goals. The Development Director works closely with the Head of School, Board of Trustees, the...

  • Executive Director

    Found in: Appcast US C2 - 1 week ago


    Boise, United States Catholic Recruiter Associates Full time

    Executive Director: Catholic Charities of Idaho The Executive Director provides overall leadership and management of Catholic Charities programs and ministries and related administrative, financial, human resource, quality assurance, risk prevention, and relevant service delivery operations. The Executive Director is the chief operating officer of the...

  • Executive Director

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Boise, United States Catholic Recruiter Associates Full time

    Executive Director: Catholic Charities of Idaho The Executive Director provides overall leadership and management of Catholic Charities programs and ministries and related administrative, financial, human resource, quality assurance, risk prevention, and relevant service delivery operations. The Executive Director is the chief operating officer of the...

  • Executive Director

    2 weeks ago


    Boise, United States Catholic Recruiter Associates Full time

    Executive Director: Catholic Charities of Idaho The Executive Director provides overall leadership and management of Catholic Charities programs and ministries and related administrative, financial, human resource, quality assurance, risk prevention, and relevant service delivery operations. The Executive Director is the chief operating officer of the...

  • Executive Director

    Found in: beBee jobs US - 2 weeks ago


    Boise, Idaho, United States Ballet Idaho Full time

    Ballet Idaho invites applications from strong leaders to serveas their next Executive Director. The Executive Director will workin a shared leadership relationship with the Artistic Director withboth positions reporting to and working collaboratively with theBoard of Directors. It is, of course, critically important that theindividuals in these two positions...

  • Director of Pharmacy

    Found in: Appcast US C2 - 1 week ago


    Boise, United States Marvel Consultants Full time

    Community healthcare facility looking to bring on Director Pharmacy. Responsible for organizing, directing, performing, and supervising department activities according to all facility Healthcare Policies and Procedures. Hands on working type Director, reports to the CEO.Licensed Pharmacist with Bachelor Degree (PharmD) required.2+ years of healthcare...

  • Director of Pharmacy

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Boise, United States Marvel Consultants Full time

    Community healthcare facility looking to bring on Director Pharmacy. Responsible for organizing, directing, performing, and supervising department activities according to all facility Healthcare Policies and Procedures. Hands on working type Director, reports to the CEO.Licensed Pharmacist with Bachelor Degree (PharmD) required.2+ years of healthcare...

  • Marketing Director

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Boise, United States Amherst Madison Full time

    Please submit a cover letter with your resume. Any applications without a cover letter will not be viewed. Linkedin will required that you submit only one attachment so you will need to combine your cover letter and resume into one document.Section 1: Job DescriptionThe Marketing Director will be expected to develop, grow, and lead a team of marketing and...


  • Boise, United States POWER Engineers Full time

    Director of Accounting Location: **Boise** State/Territory: **Idaho** Department: **Corporate Finance Management Dept** **Description** **Director of Accounting** We are seeking a highly experienced and knowledgeable Director of Accounting to lead our accounting team. We are a privately held company working toward improving our processes and policies to...

  • Project Director

    1 week ago


    Boise, United States Exyte Full time

    Discover your exciting role The Project Director located in Boise, ID is responsible for running all aspects of a design, design/build, EPCM and/or tool install semiconductor facility construction project. Responsible for all scope, schedule, budget, safety, and team management. Must be able to run reimbursable or fixed price projects greater than $500...


  • Boise, United States Dane Street, LLC Full time

    Job DescriptionJob DescriptionSeeking Sales Directions in various regions! Dane Street is looking for highly motivated candidates to join our organization in the position of Sales Director. Dane Street offers an exciting work environment, competitive compensation, and strong growth potential.The Sales Director is in the center of our critical relationships...

  • Director, Laboratory

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Boise, United States St. Luke's Health System Full time

    OverviewAt St. Luke’s, our patients come from all walks of life and so do we! We strive to foster an environment that embraces our employees' unique strengths, experiences, and perspectives which drives our exceptional, patient-centered care.The Director Laboratory for our Boise campus is the accountable leader for planning, organizing and directing all...


  • Boise, United States Fresh Express Full time

    Fresh Express Brand is the U.S. market leader of the Value - Added Salads category. We deliver great tasting, nutritious, convenient healthy snacks and ready-to-eat salads to health-conscious consumers. Our Company is a passionate group of professionals that care about quality of life, quality of work, and quality of people.We're building the processes,...

  • Regional Customer Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Boise, United States Fresh Express Full time

    Fresh Express Brand is the U.S. market leader of the Value - Added Salads category. We deliver great tasting, nutritious, convenient healthy snacks and ready-to-eat salads to health-conscious consumers. Our Company is a passionate group of professionals that care about quality of life, quality of work, and quality of people.We're building the processes,...


  • Boise, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs a Sales Account Coordinator (also known as Sales Representative, Account Manager), you'll be the primary point of contact for direct accounts, assist in order processing, act as a liaison between customers and the company, maintain customer information, prepare inventory and sales reports, and ensure compliance with...


  • Boise, United States Marriott Full time

    **Job Number** 24043044 **Job Category** Information Technology **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Senior Manager / Product Owner (PO), Customer Management Products is responsible for...

  • APEX State Program Director

    Found in: Talent US C2 - 1 week ago


    Boise, United States Boise State University Full time

    Department Overview: APEX Idaho offers no-cost, confidential, one-on-one technical assistance for small businesses in Idaho in all aspects for selling to the federal, state, and local governments. APEX Idaho works with the Idaho SBDC. The Idaho SBDC offers a network of six regional centers to serve the needs of Idaho’s small businesses and...