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Director of Retail Operations

3 months ago

Biloxi, United States Goodwill Industries Of South Mississippi Full time
Job DescriptionJob Description

General Summary:

Oversees the leadership and the direction of Goodwill Industries of South MS Retail Operations to meet revenue and margin goals to support strategic initiatives. Coaches and develops retail management in all areas of operations, including sales, margin, optimization, customer service, employee performance, and asset protection.

Principal Duties & Responsibilities:

  • Leads, directs, coaches, and develops Regional and Retail Managers to understand and make sound business decisions, drive for results and build and develop their team.
  • Empowers Regional and Retail Managers to ensure they have ownership of their operation.
  • Develop and implement annual budgets. Recommends operational improvements for efficient reporting and workflow design, and monitors performance by measuring and analyzing results.
  • Visits retail locations on a regular basis to review performance issues, labor issues, and provides direction.
  • Audits store’s compliance with Goodwill’s policies and procedures and one-touch standards for best-in-class service, fresh and full store, quality production levels, and safe and clean environment.
  • Oversee retail development working with Regional Manager to identify the current pipeline of talent at all levels and succession plans.
  • Collaborates with HR to enhance employee engagement, provide effective performance management and reduce employee turnover.
  • Partners with facilities management on maintenance issues, remodels, new stores and attended donation centers.
  • Works with HR on proactive strategies for safety and loss prevention.
  • Monitor supply chain in collaboration with transportation to determine logistics, costs, and product inventory.
  • Maximizes donation value and provides appropriate product distribution to sustain revenue stream.
  • Promote Goodwill organization within the community to enhance its public image and obtain public support for the achievement of its mission.
  • Review, update and write retail policy and procedures as needed.
  • Reinforces process improvement practices that improve efficiency and profitability.
  • Evaluates retail sales trends and directs growth in existing markets by striving to improve the dollar revenue per square foot, average sales amount and number of items per transaction. Prepares retail reports and analysis as requested.
  • Consistently perform all duties within the framework of our Core Values.
  • Attends training as assigned.
  • Other duties as assigned.

Knowledge, Skills & Abilities Required:

  • Strong communication skills to negotiate, influence and build consensus when interfacing with all levels of Goodwill employees, internal and external customers, vendors, and agencies.
  • Excellent financial management skills to gather, analyze, project, and communicate sales and production information in verbal, written or automated basis.
  • Knowledge of retail operations and ability to provide a high level of customer service utilizing a very productive labor model.
  • Ability to exercise independent judgment and decision-making skills and inspire decision-making by others. Ability to work in fast paced environment. Strong conceptual thinker with a pragmatic approach to driving day-to-day operations. Collaborative style and approach.
  • Ability to build teams, motivate others, delegate job duties, and hold team members accountable for the completion of responsibilities.
  • Strong consensus and positive culture builder.
  • Valid driver’s license, good driving record, and proof of insurance
  • Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
  • Must be able to clearly communicate, identify, analyze, and assess details.
  • Ability to move around our facilities and lift, push or pull up to 25 lbs.
  • Must be able to work flexible hours, based on the requirements of the job or specific projects; to include weekends and nights as may be required or to be available during off hours.

Required education and/or work experience:

  • Bachelor’s degree with 5 years of experience or comparable 10 years of related experience. MBA preferred.
  • Three plus years of multi-unit retail management experience including leading new store openings.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.