Subaru Express Service Advisor

1 week ago


Santa Clarita, United States Hello Subaru of Valencia Full time
Job DescriptionJob Description

Say goodbye to your old job and Hello to your new career Hello Auto Group is looking to add an upbeat, friendly and organized individual to our amazing Service Department at Hello Subaru of Valencia. Do you want to grow your career? This is an Express Service with a development path to Service Advisor. We are a growing dealership group and are looking for great talent as we expand.

 

The Express Service Advisor Development role is very crucial to our organization. You may be the first and last person our customers interact with, and you play a pivotal role in their experience. You will answer phone calls and make service appointments,  greet customers as they come in for service, write up Quick lube appointments and assist with main lane when busy. 

 

Have you written express or quick lane or worked at an oil change facility and want to grow into a full-time writer but have not been given the training. We would like to provide that training and grow your career together

 

 

What We Offer:

  • Medical, Dental & Vision plans
  • 401(k) plan (with company match)
  • Company-paid Basic Life Insurance
  • Paid Vacation
  • Paid Volunteer days and Holidays
  • Growth Opportunities
  • Locally-owned and operated in Southern California
  • Employee Purchase Program
  • Work/life balance (Closed on Sundays)

Responsibilities:

  • Greet customers, listen to the description of the problem, obtain customer and vehicle information
  • Inspect all vehicles for bodywork, notify the customer if work is needed
  • Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
  • Handle minor customer complaints and misunderstandings
  • Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
  • Handle telephone inquiries and return phone messages promptly
  • Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
  • Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
  • Assist the service manager as necessary
  • Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

     

Qualifications:

  • Friendly and helpful demeanor
  • Over one year of experience
  • Interest in career in Dealership/automotive industry
  • Excellent organizational skills
  • Good computer skills, proficient with Word, Excel, Outlook, etc.
  • Valid driver's license with satisfactory driving record
  • Strong verbal and written communication skills 

     

 



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