Reservationist

4 weeks ago

Chicago, United States Tre Dita Full time
Job DescriptionJob Description

Hiring Immediately: Reservationist


Benefits: 

  • BCBS health insurance & other options including dental
  • Employee Assistance Program (EAP)
  • Restaurant discounts
  • Opportunities for career growth

Tre Dita and Bar Tre Dita are a collaboration between award-winning Chef Evan Funke (Felix, Mother Wolf, Funke) and Lettuce Entertain You. Italian for "three fingers," Tre Dita is a nod to the precise thickness of a properly cut bistecca Fiorentina, which the “cucina Toscana” serves from its open-hearth, wood-fired grill, along with handmade pastas and more. Located on the second floor of The St. Regis Chicago, designed by award-winning architect Jeanne Gang, Tre Dita offers sweeping views of Lake Michigan and the Chicago River in Chicago’s Lakeshore East and is open for dinner service seven nights a week.


Caring. Creative. Careers.
​
Join the Lettuce Entertain You team Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
​
EOE. We participate in E-Verify / Participamos en E-Verify

The Reservationist answers inbound calls, takes reservations, updates the reservations database and provides engaging customer service to effectively address guest requests; also communicates with management with questions or concerns.

Essential Functions

  • Answer inbound calls; receive, record and confirm all reservations; and provide engaging customer service to address guests’ requests, including but not limited to suggesting alternatives reservations as needed, using sales techniques and answering questions about the restaurant and menu; and communicates with management as needed with questions or concern
  • Efficiently handle special requests including but not limited to assisting guests including those with disabilities using Company guidelines
  • Update and maintain accuracy of guest profiles in reservations database
  • Follow all steps of service
  • Ensure that the office and/or host desk are kept clean and organized throughout the shift
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Work a variety of hours, days and shifts, including weekends
  • Comply with all safety and sanitation (including handwashing) guidelines and procedures
  • Proficiently use and operate all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines
  • Successfully complete alcohol awareness training as required

Key Responsibilities and Duties

  • Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
  • Greet guests with a warm, sincere smile
  • Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
  • Assist with taking carryout orders and enter them through an online software program
  • Assist with maintaining restrooms
  • Maintain proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
  • Comply with all safety and sanitation guidelines and procedures
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Get along well with others and be a team player
  • Other duties will be assigned as needed

 

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