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Commercial Superintendent

4 months ago

Grand Island, United States Kayl Heating & Air Full time
Job DescriptionJob Description

Job Title: Service Field Supervisor

Work Hours: 7:00am to 5:00 pm, Monday though Friday, some weeknights and weekends

Primary Job Function: Oversee the efficiency and mentoring of the service technicians in regards to revenue, maintenance agreement sales, lead generation and other service related goals. Responsible for making sure all service technicians are properly trained. Answers field service questions. Responsible for diagnosing and repairing HVAC equipment failures and customer home comfort issues. Works with Service Manager on ideas for reducing the costs of the service department. Models how to correctly select the appropriate diagnostic and repair charges from the flat rate book per company policy. Advises Service manager if service repair times are not accurate in the flat rate books. Maintains required levels of truck stock items.

Reports to: Service Manager

Required Qualifications:
• NATE Certification
• Three years related experience and/or training in customer service, management in a service industry or equivalent combination of education and experience
• Ability to read and interpret wiring diagrams and blueprints.
• Be familiar with a wide range of equipment and troubleshooting techniques.
• Operate scissor and genie lifts in a safe manner.
• Knowledge of basic sheet metal practices.
• Ability to perform load calculations.
• Knowledge of air balancing principles and techniques.
• Experience making repair and replacement decisions.
• Demonstrate willingness to accept responsibility and leadership roles.
• High School Diploma or equivalent.
• Valid driver's license
• Computer skills
• Organized
• Advanced customer service skills.
• Advanced communication skills with service technicians and other team members.