We have other current jobs related to this field that you can find below
-
L2 Technical Support
1 day ago
Red Bank, United States Enterprise Engineering Full time $25 - $28Job DescriptionJob DescriptionJob Title: Level 2 Technical SupportReports To: Director of ServicesMonday - Friday 8 - 4 or 9-5Red Bank,NJ(5 days onsite) Job Description• Install and configure hardware and software• Respond to tickets in accordance with SLA guidelines• Work with our Service Desk, Documentation, Remote Monitoring/Management and all...
-
L2 Technical Support
2 days ago
Red Bank, United States Enterprise Engineering Full time $25 - $28Job DescriptionJob DescriptionJob Title: Level 2 Technical SupportReports To: Director of ServicesMonday - Friday 8 - 4 or 9-5Red Bank,NJ(5 days onsite) Job Description• Install and configure hardware and software• Respond to tickets in accordance with SLA guidelines• Work with our Service Desk, Documentation, Remote Monitoring/Management and all...
-
Technical Server Support
1 week ago
Red Bank, United States Enterprise Engineering Full time $25 - $28Job DescriptionJob DescriptionJob Title: Level 1 Technical SupportReports To: Director of ServicesMonday - Friday 8 - 4 or 9-5Hybrid/ New York (FiDi area) / Jersey area (Red Bank) Job Description• Install and configure hardware and software• Respond to tickets in accordance with SLA guidelines• Work with our Service Desk, Documentation, Remote...
-
Level 1 Technical Support
4 weeks ago
Red Bank, United States Enterprise Engineering Full timeJob DescriptionJob DescriptionJob Title: Level 1 Technical SupportReports To: Director of ServicesMonday - Friday 8 - 4 or 9-5Red Bank , NJ (Jersey Area) Job Description• Install and configure hardware and software• Respond to tickets in accordance with SLA guidelines• Work with our Service Desk, Documentation, Remote Monitoring/Management and all...
-
Level 1 Technical Support
3 weeks ago
Red Bank, United States Enterprise Engineering Full timeJob DescriptionJob DescriptionJob Title: Level 1 Technical SupportMonday - Friday 8 - 4 or 9-5Red Bank , NJ (Jersey Area) Jr . for 1-3 years of exp. Job Description• Install and configure hardware and software• Respond to tickets in accordance with SLA guidelines• Work with our Service Desk, Documentation, Remote Monitoring/Management and all other...
-
Level 1 Technical Support
2 months ago
Red Bank, United States Enterprise Engineering Full timeJob DescriptionJob DescriptionJob Title: Level 1 Technical SupportReports To: Director of ServicesMonday - Friday 8 - 4 or 9-5Hybrid/ New York (FiDi area) / Jersey area (Red Bank) Job Description• Install and configure hardware and software• Respond to tickets in accordance with SLA guidelines• Work with our Service Desk, Documentation, Remote...
-
Quality Assurance Analyst
1 month ago
Red Bank, United States Throtle Full timeQA Analyst (Hybrid position)Job SummaryThe Technical QA analyst will work closely with technical teams, including the Data team, to manage and deliver QA and Data Quality projects. The role involves overseeing QA processes, convert project specifications into test plans, and managing QA execution from start to finish. Proficiency with tools like Jira,...
-
Quality Assurance Analyst
1 month ago
Red Bank, United States Throtle Full timeQA Analyst (Hybrid position)Job SummaryThe Technical QA analyst will work closely with technical teams, including the Data team, to manage and deliver QA and Data Quality projects. The role involves overseeing QA processes, convert project specifications into test plans, and managing QA execution from start to finish. Proficiency with tools like Jira,...
-
Accounts Payable Analyst
1 week ago
Red Bank, United States Level D&I Solutions Remote Work Freelance Full timeThe Accounts Payable Analyst in this contract-to-hire role in Red Bank, New Jersey will be ensuring Standard Operating Procedures (SOP´s) for processes are current and correct. Supports the implementation of process improvement. Actively engages and educates business process owners on solution optimization, simplification, and standardization...
-
Level 2 Technical Support
2 days ago
Red Bank, United States Enterprise Engineering Full time $20 - $25Job DescriptionJob DescriptionLevel 2 Tech Support 5 days on site Red Bank, NJLong Term Consulting Job Description• Install and configure hardware and software• Respond to tickets in accordance with SLA guidelines• Work with our Service Desk, Documentation, Remote Monitoring/Management and all other systemsoftware to accept and resolve L1 and L2...
-
Investment Banking Analyst
2 weeks ago
Red Bank, United States Robert Half Full timeGrowing Software company located in Red Bank NJ with office in NYC as well is looking for an Investment Banking Analyst. The Analyst will:Manage, refine and continuously improve a company-wide financial planning / forecasting processDistill financial results and analyze actual vs. budget performance to prepare insightful dashboards / reports for Leadership...
-
Salesforce COMMERCE CLOUD Technical Architect
3 months ago
Red Bank, United States TEEMA Full timeJob DescriptionJob DescriptionJob Title: Salesforce Commerce Cloud Technical Architect Job ID: RO42492214Location: Red Bank, NJ What you will be doing:Responsible for the technical design of client solutions by participating and leading project discovery and definition workshops, creating scope and development estimates, and documenting requirements and...
-
Underwriting - Technical Assistant
3 months ago
Red Bank, United States Jencap Full timeJob DescriptionJob DescriptionWhy Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find...
-
Underwriting - Technical Underwriting Assistant
2 months ago
Red Bank, New Jersey, United States Jencap Full timeWhy Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion...
-
Risk Management Analyst
1 month ago
Red Bank, New Jersey, United States Hackensack Meridian Health Full timeOverviewOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...
-
Property Management Analyst
6 days ago
Red Bank, New Jersey, United States First National Realty Partners Full timeJob OverviewPOSITION SUMMARY:The Asset Management Coordinator plays a crucial role in supporting the Asset Management team by coordinating various analytical tasks. This includes the development and maintenance of a detailed tracking system utilizing MRI, MS Office Suite, and Nexus. The role involves tracking and assisting with new property acquisitions,...
-
Red Bank, New Jersey, United States Atlantic Health System Full timeJob OverviewKey Responsibilities:Management:Supervise the onboarding process and daily functions of analysts, ensuring effective learning and productivity among team members.Guide and support teams in understanding trends and methodologies related to strategy, planning, and analytics.Collaborate with the Director of Planning to prioritize departmental tasks,...
-
Red Bank, New Jersey, United States Atlantic Health System Full timeJob OverviewKey Responsibilities:Management:Supervise the onboarding process and daily functions of analysts, ensuring effective learning and productivity among team members.Guide and mentor teams on the latest trends and methodologies in strategy, planning, and analytics.Collaborate with the Director of Planning to prioritize departmental tasks, ensuring...
-
Level 1Technical Support
3 weeks ago
Red Bank, United States Enterprise Engineering Full time $18 - $20Job DescriptionJob DescriptionJob Title: Level 1 Technical SupportReports To: Director of ServicesMonday - Friday 8 - 4 or 9-5Hybrid/ New York (FiDi area) / Jersey area (Red Bank)Recent College Graduates who has 1 year of work experience.Job Description• Install and configure hardware and software• Respond to tickets in accordance with SLA guidelines•...
-
Commercial Underwriting Support Specialist
5 days ago
Red Bank, New Jersey, United States Jencap Full timeCommercial Technical Assistant Role OverviewAbout Jencap: Jencap stands as a prominent wholesale insurance intermediary in the United States, focusing on wholesale brokerage, binding authority, and program management. Our achievements are driven by a collaborative and motivated team dedicated to discovering solutions and nurturing a culture of growth and...
Technical Support analyst
2 months ago
Install and configure hardware and software
Respond to tickets in accordance with SLA guidelines
Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system
software to accept and resolve L1 and L2 service requests, incidents and problems. Documenting and
tracking all steps taken to the resolution.
Responsible for escalations on all desktop, network, and server infrastructure service tickets to ensure
service levels are maintained.
Create and document service management procedures and standards to ensure engineering best practices
are maintained.
Work with clients directly over the phone and using remote software or travel on-site
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Set up new workstations for users (deploying equipment, create Active Directory Accounts, O365
Heavy use of Windows and Mac OS devices
Ability to work in Active Directory
Research and test new technology
Daily activities
Accept and resolve tickets, service requests/incidents/problems, using our Service Desk software
Accept client facing phone calls and contact clients via phone and/or email to assist in resolving incidents
and problems
Use remote management software to log into client PC's and resolve service requests/incidents/problems
Answer the phone with a cheerful and enthusiastic tone
Perform initial fault finding and basic troubleshooting of both incidents and problems
Deal with ticket escalations internally and externally with support tickets from third party vendors
Assist with deployments in the field NYC/NJ AreaDesired Attributes and Experience
Customer service skills
Excellent verbal and written communication skills
Reliable
Solid understanding of computers, networks and software
Solid understanding of TCP/IP, DHCP, DNS, Domain Controllers etc
Experience using MS Office applications: Word, Excel, Outlook
High attention to detail
Previous experience with ConnectWise: Manage, Automate, Remote
Previous experience with Bitdefender
Previous experience with LionGuard
Ability and willingness to travel to client sites as needed
Ability to drive to drive and travel as needed
Ability and willingness to work overtime when needed
Ability and willingness to quickly learn new technology and software
Ability to lift 50 lbs.
Qualifications
Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience.
A+ and Net+ Certification or equivalent required.
At least 3 year(s) of working experience in the related field is required for this position.
