Front Desk Agent

5 days ago

Denver, United States Embassy Suites Central Park Full time
Job DescriptionJob Description

Embassy Suites by Hilton Denver Central Park located few minutes away from Northfield's Shopping Area is currently hiring an enthusiastic Front Desk Agent to provide prompt and courteous service. The perfect candidate will be Service Oriented, have an understanding of being friendly and personable, and Reliability is a must

ESSENTIAL JOB FUNCTIONS

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to supervisor/manager.
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

  • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
  • Prior hospitality experience preferred, but not required.
  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Ability to read, listens, and communicates effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Stand 95% of shift
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.

Frequent talking, hearing, seeing and smiling.

Come be part of our Great team at the Embassy by Hilton Denver Central Park

WHAT WE OFFER:

Medical, Dental & Vision insurance, HSA, Basic Life and AD&D Insurance.

Paid off for vacation, sick time and Holidays.

Great Employee discounts on Hotels all over the world.

EOE

  • Front Desk Agent

    2 months ago

    Denver, United States Sonesta International Hotels Full time

    The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. T Front Desk, Agent, Operations Manager, Office Manager, Hotel

  • Front Desk Agent

    3 months ago

    Denver, United States Crestline Hotels & Resorts Full time

    ** Front Desk Agent** ** Front Desk Agent** **Overview** The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. To perform this job successfully, an individual must...

  • Front Desk Agent

    2 months ago

    Denver, United States Sage Hospitality Group, LLC Full time

    Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to preven Front Desk, Agent, Audit, Information

  • Front Desk Agent

    3 months ago

    Denver, United States InnVentures IVI LP Full time

    **Rule #2** Bring a good attitude to work with you every day and take pride in your work! **OUR STORY:** If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and...

  • Front Desk Agent

    3 months ago

    Denver, United States Westmont Hospitality Group Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $16.00 - $17.00 per hour! When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the...

  • Front Desk Agent

    3 months ago

    Denver, United States Hampton Inn & Suites Denver-Downtown Full time

    As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Kimpton Monaco Front Desk Agent

    2 days ago

    Denver, United States HEI Hotels & Resorts Full time

    Compensation $19.00 - $21.00 DOE Application Deadline october 30th 2024 Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome Front Desk, Agent, Computer, Hotel

  • Front Desk Agent

    3 months ago

    Denver, United States East West Destination Hospitality Full time

    Location: Glass House **Description** **Title:** Front Desk Coordinator **Department:** East West Urban Management **Wage Category:** Non-Exempt **Hourly Wage:** $16.00 - $17.00 base on experience **Reports to:** Assistant General Manager **Subordinate staff:** None **Other internal contacts:** Front Desk Coordinators, Maintenance, Accounting,...

  • Front Desk Agent

    4 weeks ago

    Denver, United States Hilton Hotels & Resorts Full time

    . Full availability will be required to train and work day, night, and overnight shifts. Assisting guests with transations and supporting fellow team members to provide supreme customer service is expected. . As a Guest Services Agent, you would Agent, Front Desk, City, Processing, Guest Service, Hospitality

  • Front Desk Representative

    1 week ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Job OverviewWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at the Marriott Denver Tech Center, a member of Sage Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, responding to their needs, and ensuring a memorable experience.ResponsibilitiesGuest...

  • Front Desk Agent

    3 days ago

    Denver, United States Westmont Group Full time

    Embassy Suites by Hilton Denver Central Park located few minutes away from Northfield's Shopping Area is currently hiring an enthusiastic Front Desk Agent to provide prompt and courteous service. The perfect candidate will be Service Oriented, have an understanding of being friendly and personable, and Reliability is a must! ESSENTIAL JOB FUNCTIONS Greet...

  • Front Desk Agent

    5 days ago

    Denver, United States Embassy Suites by Hilton Denver Central Park Full time

    Embassy Suites by Hilton Denver Central Park located few minutes away from Northfield's Shopping Area is currently hiring an enthusiastic Front Desk Agent to provide prompt and courteous service. The perfect candidate will be Service Oriented, have an understanding of being friendly and personable, and Reliability is a must! ESSENTIAL JOB...

  • Front Desk Representative

    4 days ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at the Springhill Suites Denver Downtown. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesFront Desk Operations: Greet and...

  • Front Desk Representative

    2 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Sage Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesFront Desk Operations: Greet and check-in guests, handle room...

  • Front Desk Agent

    4 weeks ago

    Denver, United States Wingate by Wyndham Denver Airport Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member...

  • Front Desk Representative

    2 days ago

    Denver, Colorado, United States La Quinta Denver - Airport DIA Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at La Quinta Denver - Airport / DIA. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Guest Service: Greet and welcome guests,...

  • Front Desk Representative

    5 days ago

    Denver, Colorado, United States Aspen Skiing Company Full time

    Job SummaryThe Front Desk Agent is a key member of our hospitality team, responsible for providing exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests, welcoming them to our hotel and ensuring their stay is memorable.Key ResponsibilitiesWelcome guests upon arrival and assign roomsProvide information...

  • Front Desk Agent

    3 months ago

    Denver, Colorado, United States Wingate by Wyndham Denver Airport Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Agent

    5 months ago

    Denver, United States Sage Hospitality Group, LLC Full time

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest co Front Desk, Agent, Suite, Reservations, High School, Customer Service

  • Front Desk Agent

    3 months ago

    Denver, United States Hyatt Regency Denver Tech Center Full time

    Job DescriptionJob DescriptionThe Hyatt Regency Denver Tech Center is a 4-Star Full Service 451-room Hotel with 30,000 square feet of conference space, we are always looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you! We are conveniently...