![INFUSE](https://media.trabajo.org/img/noimg.jpg)
Client Success Expert
4 weeks ago
OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it's decision time If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Responsibilities and Duties
- Develop and maintain relationships with a select group of named accounts to ensure campaign success
- Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings
- Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome
- Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
- Create and coordinate account documentation including reports, RFPs, and other recommendations
- Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding
Qualifications
- Minimum two years of account management and/or customer success/service experience preferred
- Organized, detail-oriented, and able to manage 30+ clients at once
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
- Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
-
Remote Opportune Sales Experts
4 weeks ago
Cleveland, Ohio, United States vdaus Full timeVerified emailThe email address of this poster has been verified as a functioning email address of a business or individual. This "Verified email" check mark does not in any way indicate or represent our authentication or approval of the poster of this job listing to be wholly genuine, professional or accurate. Please read our Jobseekers FAQs, and use...
-
Remote Opportune Sales Experts
3 weeks ago
Cleveland, Ohio, United States vdaus Full timeVerified emailThe email address of this poster has been verified as a functioning email address of a business or individual. This "Verified email" check mark does not in any way indicate or represent our authentication or approval of the poster of this job listing to be wholly genuine, professional or accurate. Please read our Jobseekers FAQs, and use...
-
IT Process Expert
4 days ago
Cleveland, United States WALTER USA, LLC Full timeWalter USA in Cleveland, OH is looking for anIT Process ExpertWalter USA, LLC is a leader in offering an ever-expanding product line of high-end quality end mills and other cutting tools such as new countersinks, drills, thread mills and other high performance specialty tools. We are a growing producer of cutting tools used in metalworking for end mills and...
-
Guest Environment Expert
4 weeks ago
Cleveland, United States Marriott International Full timeAdditional Information Flexibility Necessary, Weekend and Holiday Availability Required Job Number 24043925 Job Category Housekeeping & Laundry Location The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our...
-
Guest Environment Expert
3 weeks ago
Cleveland, United States Marriott International Full timeAdditional Information Flexibility Necessary, Weekend and Holiday Availability Required Job Number 24043925 Job Category Housekeeping & Laundry Location The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our...
-
Guest Environment Expert
4 weeks ago
Cleveland, Ohio, United States The Ritz-Carlton, Cleveland Full timeAdditional Information Flexibility Necessary, Weekend and Holiday Availability RequiredJob Number Job Category Housekeeping & LaundryLocation The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about...
-
Guest Environment Expert
3 weeks ago
Cleveland, Ohio, United States The Ritz-Carlton, Cleveland Full timeAdditional Information Flexibility Necessary, Weekend and Holiday Availability RequiredJob Number Job Category Housekeeping & LaundryLocation The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about...
-
Customer Success Manager
3 weeks ago
Cleveland, United States JMI Recruiting Services, LLC Full timeWe are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area. Responsibilities: Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth. Develop and implement customer success processes...
-
Customer Success Manager
2 weeks ago
Cleveland, United States JMI Recruiting Services, LLC Full timeWe are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area. Responsibilities: Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth. Develop and implement customer success processes...
-
Customer Success Manager
3 weeks ago
Cleveland, United States JMI Recruiting Services, LLC Full timeWe are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area.Responsibilities:Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth.Develop and implement customer success processes and...
-
Customer Success Manager
4 weeks ago
Cleveland, United States JMI Recruiting Services, LLC Full timeWe are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area.Responsibilities:Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth.Develop and implement customer success processes and...
-
Customer Success Manager
3 weeks ago
Cleveland, United States JMI Recruiting Services, LLC Full timeWe are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area.Responsibilities:Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth.Develop and implement customer success processes and...
-
Customer Success Manager
4 weeks ago
Cleveland, United States JMI Recruiting Services, LLC Full timeWe are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area.Responsibilities:Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth.Develop and implement customer success processes and...
-
Customer Success Specialist
4 weeks ago
Cleveland, United States Compass Health Brands Full timeJob DescriptionJob DescriptionDo you crave a challenge? Thrive in a fast-paced environment where we're constantly learning and pushing each other to be better? Join our passionate Customer Success team and make a real difference!Here's why this is THE customer success role for you:Be a Voice for the Customer: You'll help our customers navigate...
-
Customer Success Specialist
3 weeks ago
Cleveland, United States Compass Health Brands Full timeJob DescriptionJob DescriptionDo you crave a challenge? Thrive in a fast-paced environment where we're constantly learning and pushing each other to be better? Join our passionate Customer Success team and make a real difference!Here's why this is THE customer success role for you:Be a Voice for the Customer: You'll help our customers navigate...
-
Customer Success Representative
2 days ago
Cleveland, United States OnStation Full timeCustomer Success RepresentativeType: PermanentExperience: 2-5 YearsLocation: Cleveland, OH (mix of office and WFH) OnStation, a rapidly growing B2B SaaS located in Cleveland OH, is looking for a Customer Success Representative. This person will work directly with our customers to ensure OnStation is meeting their goals. Your job matters to many people...
-
Customer Success Representative
2 days ago
Cleveland, United States OnStation Full timeCustomer Success RepresentativeType: PermanentExperience: 2-5 YearsLocation: Cleveland, OH (mix of office and WFH) OnStation, a rapidly growing B2B SaaS located in Cleveland OH, is looking for a Customer Success Representative. This person will work directly with our customers to ensure OnStation is meeting their goals. Your job matters to many people...
-
Branch Banking
4 weeks ago
Cleveland, United States Flagstar Bank Full timePosition Title Branch Banking - Client Consultant II Location Cedar Lee - 627 (Cleveland Heights, OH) Job Summary The Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and...
-
Branch Banking
13 hours ago
Cleveland, United States Flagstar Bank, N.A. Full timePosition Title Branch Banking - Client Consultant IILocation Cleveland/1866 West 25 Street/110613Job Summary The Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and...
-
Accounting Expert
7 days ago
Cleveland, Ohio, United States PNC Financial Services Group Full timePosition Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...