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Member Care Representative

4 months ago

Orange Park, United States Local Fare Jax Llc Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Profit sharing

Benefits/Perks

  • Paid Time Off
  • Career Growth Opportunities
  • Free bag of produce weekly
  • 401 k Matching
  • Paid time off
  • 35-40 hrs weekly
  • $18 hr
  • Company Tip Pooling
Job Summary
Tuesday - Saturday Schedule. We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities
  • Receive a high volume of inbound calls and emails
  • Identify the reason for the customers call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
  • Dealing in retention of members with a monthly goal to hit
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively