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Client Relations and Order Processing Associate

2 months ago

Metairie, United States Baumer Foods, Inc Full time
Job DescriptionJob Description

Client Relations and Order Processing Associate (Food Manufacturing)

Responsibilities:

  • Enter orders accurately and promptly into the company ERP system, including order amendments, status updates, and expediting.
  • Monitor order status and proactively communicate delays or shortages to customers, ensuring a seamless experience.
  • Collaborate cross-functionally to facilitate on-time order deliveries and resolve production or shipping issues.
  • Engage daily with customers via email, phone, and in-person to promptly address inquiries and provide exceptional service.
  • Develop in-depth knowledge of our food products, ingredients, manufacturing processes, and packaging to assist customers effectively.
  • Maintain and update customer and company databases with accuracy.
  • Handle and document consumer complaints, ensuring resolution and compliance with customer databases.
  • Maintain thorough record-keeping in accordance with company policies and industry standards.
  • Listen to customer concerns attentively and provide timely resolutions.
  • Coordinate sample requests with warehouse operations for processing and shipment.
  • Strive to exceed customer expectations and ensure satisfaction through proactive service.
  • Perform other duties as assigned.

Qualifications:

  • 2-3 years of experience in order processing, customer service, or related roles, preferably within food manufacturing.
  • Proficiency with ERP systems and customer databases.
  • Strong organizational skills with the ability to multitask effectively.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Detail-oriented with a focus on accuracy.
  • Ability to work well under pressure and meet deadlines.
  • Problem-solving skills to address customer concerns efficiently.
  • Team-oriented with the ability to collaborate effectively across departments.
  • Knowledge of food industry regulations and compliance requirements.
  • Understanding of supply chain and logistics processes.
  • Familiarity with the company's products, including ingredients, manufacturing processes, and packaging.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Adaptability and willingness to learn and grow in the role.
  • Positive attitude with a proactive approach to problem-solving.

Company Requirements:

  • Adherence to workplace safety policies and guidelines.
  • Compliance with Good Manufacturing Practices (GMPs).
  • Adherence to Safe Quality Food (SQF) practices.

What We Offer:

  • 40-hour work week.
  • Paid Time Off.
  • Paid Holidays.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) with company match.

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