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Entry Level Customer Service Manager

3 months ago

Los Angeles, United States OMI Inc. Full time
Job DescriptionJob Description

We are looking for creative, driven, and meticulous individuals with a passion for customer service, communications, advertising, and new technology. We represent our clients to help build their brand name and problem solve. Our industry experts provide both management, customer service, and sales support for highly successful clients in telecommunications. We are proud to have been an essential part of their tremendous growth.

Our expertise lies in hands-on training and providing a stellar customer experience designed to propel our client to incredible new levels. The Entry Level Customer Service Manager will be responsible for implementing internal and external communication programs. If you’re highly creative, love finding new angles, and have an eye for detail, you are in for an exciting chance to prove yourself.

We believe in organic growth. All skill sets and techniques are learned, all promotions are earned.

Entry Level Customer Service Manager Responsibilities:

  • Territory Management
  • Directly working with customers to support their needs 
  • Marketing directly to the local territories and customers
  • Providing customers with details on product knowledge and services available to them 
  • Learn the process of the sales cycle to assist customers on their orders and inquiries
  • Management training: teaching, training, and development of other employees
  • Customer Service and Sales

Training Includes:

  • Team management
  • Marketing and Sales
  • Training and development of your colleagues
  • Promotional Sales
  • Public Relations

The skills you’ll need to succeed:

  • A knack for creating great communication between the client and consumer
  • A wide degree of creativity while still practicing professionalism
  • A strong sense of current trends and best practices in PR & Marketing
  • Ambition, and an ability to prioritize
  • Business-oriented personality with an entrepreneurial spirit
  • Able to learn from mistakes and accept constructive criticism

What we’re looking for you to bring to the table:

  • Leadership Skills (Team-Based)
  • A diligent worker who is detail-oriented and accountable
  • A desire to work in a fast-paced environment with varied responsibilities

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