QSR AM FOH Manager | Small Restaurant Opening NYC

Front of House Manager - Fast Casual Mexican Breakfast Restaurant

Location: New York City, NY

Job Type: Full-Time

Salary: $75k - 85k

We are a new and vibrant restaurant concept opening in May 2024. Were a fast-casual Mexican Breakfast restaurant located in Manhattan. Our team is passionate about providing an exceptional dining experience to our guests, and we are looking for a skilled and motivated FOH Manager to join our dynamic team.

Our philosophy and values are endemic to who we are. We feel that these should highly resonate with the candidates applying to this position

Here are our core values

Customer-Centric Excellence: We prioritize our customers' satisfaction and well-being, dedicating ourselves to delivering exceptional experiences through outstanding service, genuine care, and meticulous attention to culinary details.

Passion for Authenticity: We embrace and celebrate the authenticity of Mexican cuisine, weaving the richness of traditional flavors into every dish. Our commitment to preserving and enhancing these culinary traditions is the essence of our brand.

Warmth and Compassion: We approach every interaction with warmth and compassion, recognizing the positive impact a friendly and caring environment can have on our guests. Our team is dedicated to creating not just meals but moments that leave a lasting impression.

Community Connection: We believe in fostering a sense of community both within our team and with our patrons. Building strong connections and contributing positively to the communities we serve is integral to our identity and success.

Optimism and Celebration: Our brand exudes optimism and celebrates the joy found in the simplicity of a delicious breakfast. We aspire to create an environment where every bite is a celebration, leaving our guests with a sunnier outlook on their day.

Position Overview:

As the FOH Manager, you will play a pivotal role by overseeing all aspects of the restaurants FOH operations and thus ensuring a seamless and memorable dining experience for our guests. This position requires strong leadership skills, managing staff, controlling costs, implementing policies, a passion for hospitality, and the ability to maintain a positive and efficient front-of-house operation.

The FOH Manager will report directly to the CEO

Key Responsibilities:

Guest Experience:

• FOH Manager will Ensure an outstanding and welcoming experience for all guests.
• Respond promptly to guest inquiries, concerns, and feedback, resolving issues with a focus on guest satisfaction.

Team Leadership:

• Recruit, train, and supervise front-of-house staff, including cashiers, baristas and bartenders.
• Foster a positive and collaborative work environment, promoting teamwork and a customer-centric mindset.

Operational Leadership:

• FOH Manager will Oversee day-to-day operations of the restaurant, including opening and closing procedures
• Develop and implement operational policies and procedures to ensure smooth functioning
• Creating standard operating procedures for all aspects of the FOH

Service Excellence:

• Implement and maintain high standards of service, ensuring consistency in quality and efficiency.
• Address customer concerns and feedback promptly and professionally
• Conduct regular staff training on service protocols, menu knowledge, and upselling techniques.

Scheduling and Staffing:

• FOH Manager will Create training manuals for all positions of the FOH
• Recruit, train, and supervise staff members
• Create and manage front-of-house staff schedules, considering peak dining hours and special events.
• Set performance expectations and provide regular feedback
• Provide ongoing training for staff to enhance skills and knowledge
• Foster a positive and inclusive work environment
• Identify and develop high-potential employees for career advancement.
• FOH Manager will Monitor staffing levels to optimize guest service and operational efficiency.

Financial Management:

• Develop and manage budgets, including revenue and expense forecasting
• Monitor financial performance and implement cost control measures
• Ensure compliance with budgetary guidelines
• Monitor sales performance and implement strategies to achieve revenue targets.

Marketing and Promotions:

• FOH Manager will play a pivotal PR role as the face of the operation and the direct representative of Ownership.
• Collaborate with the Director of Catering and Events to develop and execute marketing strategies to attract customers
• Plan and implement promotional events and activities to boost sales
• Collaborate with the marketing team to create effective advertising campaigns

Inventory and Supplies:

• FOH Manager will Oversee the management of front-of-house inventory, including dining utensils, glassware, and condiments.
• Coordinate with suppliers to ensure an adequate supply of front-of-house essentials.

POS Operations:

• FOH Manager will Monitor and manage the Point-of-Sale (POS) system, troubleshooting any technical issues.
• Provide training to staff on POS operations, ensuring accurate order processing and payment handling.

Upkeep of Dining Area:

• Ensure the cleanliness and organization of the dining area, including tables,chairs, and decorative elements.
• Collaborate with the cleaning staff to maintain high hygiene standards.
• Oversee general Repair Maintenance agreements and schedules

Collaboration with Kitchen:

• Foster effective communication and collaboration between front-of-house and kitchen staff.
• Coordinate with the kitchen team to ensure timely and accurate order fulfillment.

Quality assurance:

• FOH Manager will Ensure that food & beverages quality and presentation meet established standards.
• Conduct regular inspections to maintain cleanliness and adherence to health and safety regulations
• Implement quality control measures of food, beverages, and service.

HR Responsibilities

• Facilitate new hire orientation and ensure a smooth onboarding process for all new team members.
• Serve as a trusted advisor to employees and managers, providing guidance and support on HR-related issues.
• Proactively address employee concerns and grievances, promoting a positive work environment and resolving conflicts as needed.
• Conduct regular check-ins with team members to assess job satisfaction and identify opportunities for improvement.
• Stay up-to-date on relevant labor laws and regulations, ensuring compliance with all legal requirements.
• Develop and enforce company policies and procedures, promoting a culture of fairness, respect, and accountability.
• Conduct regular audits and assessments to ensure adherence to HR policies and standards.

Qualifications:

• Proven experience as a FOH Manager or in a similar leadership role in the restaurant industry.
• Strong leadership, interpersonal and communication skills.
• Knowledge of restaurant operations, including food preparation, service, and financial management.
• Knowledge of hospitality industry trends and a passion for delivering exceptional guest experiences.
• Excellent communication and customer service abilities
• Understanding of health and safety regulations
• Familiarity with Toast POS systems and restaurant operations.
• Ability to work flexible hours, including evenings and weekends.
• Knowledge of Mexican cuisine is highly encouraged.
• Food Handlers Certificate

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• Positive and collaborative work environment.

EOE

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