Operations Manager

2 weeks ago

Nashville, United States Velocity Risk Full time
Job DescriptionJob Description

By innovating the connection of risk and capital, Velocity Risk delivers specialty property insurance in catastrophe prone communities. Embracing Nature’s volatility and turning “problems” into potential, we are transforming old insurance practices. Our uncommon approach to business creates uncommon careers where employees are empowered to flourish.

Are you someone looking for a role that will challenge you to step outside your comfort zone? Are you looking to join an innovative, collaborative team environment that allows you to learn from others and grow in your career? If you, you are just the type of person that will fit into our distinctive culture.

As a core member of the Operations group, responsible for leading the execution of operations strategy (submissions, quoting/policy servicing, underwriter & broker experience, user support and other areas) for Middle Market. This position includes coordinating efforts of business units by developing process and procedures to improve business decision and performance. Additionally, this role will be responsible for managing a team of operations specialists.

This dynamic role would report to the VP of Operations and Program Management and would be responsible for working closely with Underwriting Leadership.

You will thrive in this position if you have these core capabilities…

  • Excellent Communication – confident and balanced communicator with the ability to explain clearly for understanding and impact.
  • Results-driven and autonomous – Self-empowered to drive the business forward.
  • Strategic Mindset, Innovative, and Agile – Possess a strategic outlook capable of seeing the big picture, embracing change, and translating future possibilities into groundbreaking new strategies and initiatives.
  • Decision Quality – calm under pressure and able to make the tough, sometimes unpopular decisions that others can’t.
  • Collaboration and a spirit of Camaraderie
  • Leadership and Engagement
  • Present an exciting vision for the future that engages and motivates the whole team and fellow leaders
  • Lives the values and always acts as an ambassador of Velocity.
  • Able to have tough conversations where necessary in a direct but constructive and compassionate way.
  • Develops talent – Team player at heard who empowers and taches those around them. Someone who wants to see everyone reach their full potential.

The core responsibilities are:

  • Lead operational strategy and objectives, including standardization/automation of processes to drive increased profitability
  • Manage identification and implementation of business process changes/innovation to improve both efficiency and experience of the operation.
  • Oversee a small team of operations specialists that will support strategy and execution.
  • Develop strategy for enhanced underwriter and broker experience. Be a key member in delivering and operationalizing that strategy, participating in all facets of the value chain.
  • Monitor progress and reporting updates to business unit leaders on operational objectives.
  • Assist in the research, response, and resolution to escalated inquiries and complaints.
  • Support underwriters, brokers, and other department team members with questions and feedback related to Operations processes and producers.
  • Lead training and implementation program for systems and maintain appropriate documentation.
  • Assist in developing and delivering quality assurance and internal/external audit of operations functions.

Demonstrated Experience for success in this role…

  • Bachelor’s Degree or relevant experience
  • Minimum 7 years of relevant operations experience
  • P&C insurance expertise – commercial property preferred
  • Business process re-engineering experience

Velocity Risk provides equal opportunity to everyone, and we do not tolerate discrimination or harassment to anyone.

We strive to ensure our employees have the best experience possible We provide comprehensive and competitive benefits packs for our full-time employees.

  • Medical, Dental, and Vision fully subsidized by Velocity
  • Health Savings Account with employer contributions
  • 401k after 6 months of employment
  • Education and Certification Reimbursement and Bonus programs
  • Paid Time off and company Holidays with floating holidays for flexibility
  • Gym membership reimbursements
  • Volunteer rewards and “give-back” initiatives
  • In-office lunch provided

We are a hybrid team with 3 days in office, 2 days remote.

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