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Patient Access Rep

3 months ago

Hialeah, United States Florida ENT Associates Full time
Job DescriptionJob Description

**Job Summary:**
We are seeking a Patient Access Representative to join our healthcare team. The ideal candidate will be responsible for providing exceptional customer service to patients during the registration and check-in process. This role requires excellent communication skills, attention to detail, and the ability to maintain patient confidentiality.

**Responsibilities:**
1. Greet and assist patients during the registration process.
2. Verify patient information and insurance coverage.
3. Collect co-payments and payments for services rendered.
4. Schedule patient appointments and tests.
5. Answer patient inquiries and provide information about services offered.
6. Ensure accuracy of patient records and documentation.
7. Collaborate with healthcare providers and staff to ensure smooth patient flow.
8. Adhere to all privacy and confidentiality regulations.

**Qualifications:**
1. High school diploma or equivalent required.
2. Previous experience in a medical office or healthcare setting preferred.
3. Proficient in using electronic health records (EHR) systems.
4. Strong customer service and interpersonal skills.
5. Ability to multitask in a fast-paced environment.
6. Knowledge of medical terminology and insurance verification processes.
7. Detail-oriented with excellent organizational skills.
8. Ability to maintain professionalism and confidentiality at all times.